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If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. CXM tools are instrumental in creating a customer-centric approach within organizations. The tool has taken CXM a step beyond. But the question arises – how to do it?
And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others. Key Features Its textanalytics features automatically tag and segment customers based on their feedback. The capabilities include textanalytics , predictive analysis, and trend analysis.
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