CXM and Social Listening - Tech Customer Success

4 ways social listening reports unlock the business value of customer experience

Sprinklr

OCTOBER 14, 2021

Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations. Customers may not always mention you by name, but they are constantly sharing feedback on dozens of social media and messaging channels. Social listening dashboards turn insight into action.

Social Listening

Social Listening CXM Customer Experience Artificial Intelligence

MarTech-Driven Transformation: Navigating the Future of Customer Experience

ECXO

AUGUST 12, 2024

Customer Experience Management (CXM) Software: Tools like Qualtrics and Medallia offer deep insights into customer feedback and behavior, empowering businesses to make data-driven decisions to enhance CX.

Customer Experience

Customer Experience Predictive Analytics Social Media Machine Learning

Ahead of the Curve: MarTech-Driven Customer Experience Evolution

eglobalis

JULY 31, 2024

Customer Experience Management (CXM) Software Tools like Qualtrics and Medallia as the leaders of this sector help manage and analyse customer interactions across different touchpoints. These platforms also offer social listening capabilities to monitor customer sentiment and respond proactively.

Customer Experience

Customer Experience Social Media Predictive Analytics AI

Webinars

The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

4 HR Priorities for 2025 to Supercharge Your Employee Experience

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The beginner’s guide to competitive benchmarking and how to get started

Sprinklr

OCTOBER 7, 2021

The benefits of competitive benchmarking can only be realized once you choose a reliable social listening tool that meets your needs and aligns with your organization’s competitive benchmarking goals. The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

Social Listening

Social Listening CXM Unstructured Data Social Media

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Your unified social suites strategy should: Capture actionable consumer insights. Fewer silos and dead ends.

Social Media

Social Media Unstructured Data CXM Social Listening

Brand monitoring for brand safety and crisis detection

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening

Social Listening Social Media CXM Start-ups

Are you getting the most out of your product insights? Here are 19 use cases.

Sprinklr

JULY 29, 2021

Learn how Sprinklr Modern Research , part of Sprinklr’s industry-leading unified customer experience management (Unified-CXM) platform , can help ensure that you’re building a customer-centric product strategy that delights customers, improves products, and contributes to the bottom line. Get the Product Insights Playbook.

CXM

CXM Social Media Manufacturing Social Listening

5 must-have features in your social selling platform

Sprinklr

AUGUST 24, 2021

Listen in: Dennis Mathew of The Classic Partnership shares with Sprinklr CXO Grad Conn the key steps to being a good social seller in this episode of The Unified-CXM Podcast. Social selling features that drive success. According to Linkedin Sales Solutions , 78% of social sellers outsell peers who don’t use social media.

Social Media

Social Media Social Listening CXM Compliance

How advertisers are navigating data privacy and tracking changes

Sprinklr

OCTOBER 12, 2021

This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data. As a result, the advertiser evolved their marketing and advertising approach to develop custom prompts through social media channels/listening, rather than targeting using pixel-based data.

CXM

CXM Social Media Social Listening Retail

How advertisers are navigating data privacy and tracking changes

Sprinklr

OCTOBER 12, 2021

This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data. As a result, the advertiser evolved their marketing and advertising approach to develop custom prompts through social media channels/listening, rather than targeting using pixel-based data.

CXM

CXM Social Media Social Listening Retail

Listen, engage, connect: 3 steps for executing a seamless multilocation marketing strategy

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Sprinklr Distributed is part of Sprinklr’s unified customer experience management (Unified-CXM) platform , enabling your corporate and local teams to execute your marketing strategies as one brand.

Social Media

Social Media CXM Social Listening Compliance

AI-powered insights to competitive benchmarking: features you need in your social listening tool

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. What are the goals for your social listening tool? Who benefits from using a social listening tool?

Social Listening

Social Listening AI Social Media CXM

Social insights from the Olympics: inspirational tradition and modern innovation

Sprinklr

AUGUST 5, 2021

Even without spectators in the indoor stadiums, the buzz on digital channels is exponentially increasing, as millions of superfans like me cheer on their nation’s athletes on their favorite social media platforms. Social listening at an Olympic scale. Dive in (pun intended) and take a deeper look at what’s trending this week.

Innovation

Innovation Sports Social Listening Social Media

Tokyo 2020: Your Olympic guide to social gold

Sprinklr

JULY 22, 2021

If you want to learn more about how Sprinklr’s unified customer experience management (Unified-CXM) platform and Sprinklr Modern Research uses omni-channel listening, industry-leading AI , and data democratization to help your brand make customers happier, we’d love to talk to you. Away from the office, he enjoys traveling and golf.

Sports

Sports CXM Gaming Social Media

Tech Customer Success

4 ways social listening reports unlock the business value of customer experience

MarTech-Driven Transformation: Navigating the Future of Customer Experience

Webinars

Trending Sources

Ahead of the Curve: MarTech-Driven Customer Experience Evolution

Webinars

The beginner’s guide to competitive benchmarking and how to get started

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Brand monitoring for brand safety and crisis detection

Are you getting the most out of your product insights? Here are 19 use cases.

5 must-have features in your social selling platform

How advertisers are navigating data privacy and tracking changes

How advertisers are navigating data privacy and tracking changes

Listen, engage, connect: 3 steps for executing a seamless multilocation marketing strategy

AI-powered insights to competitive benchmarking: features you need in your social listening tool

Social insights from the Olympics: inspirational tradition and modern innovation

Tokyo 2020: Your Olympic guide to social gold

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