ClearAction

OCTOBER 25, 2022

Great news: it is less expensive than what you are doing now in CXM. Your organization’s scores reveal your customer experience maturity: Mobilize CXM, Operationalize CXM, Align CXM, Embed CXM. Apply: how managers apply CX insights indicates your Align CXM and Embed CXM maturity levels.

CXM 71

CXM CX Sports Customer Experience Management 71

ClearAction

AUGUST 16, 2016

This acknowledgement may shine a new light on what we really should be doing in customer experience management (CXM). Using a tractor as a metaphor, she described the requirements for best-in-class CXM. The windshield represents CXM vision and strategy. The steering wheel represents the CXM organization and governance.

CXM 67

CXM Customer Experience VOC Sports 67

Zendesk

NOVEMBER 29, 2021

Sutherland CXM Agent Success (Support) helps contact center agents engage with your customers more effectively. Punch Sport Collection is a design for champions. Use Textline to follow up with leads, send reminders, schedule phone calls and demos, and more.

CXM 105

CXM Sports Contact Center B2B 105

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClearAction

NOVEMBER 3, 2015

Focusing on the customers' goals can make a huge difference in what we can achieve through CXM. Customer Experience Improvement is a Team Sport. To extend revenue, we should extend value to continue a fair dynamic for customers to further engage with us. First of all, it gives employees and suppliers a higher purpose.

Customer Experience 101

Customer Experience VOC CXM Sports 101

ClearAction

DECEMBER 31, 2015

Here are 3 keys to getting it right: CXM infrastructure, CX champions, and CX momentum.” “In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created.

Customer Experience 63

Customer Experience Sports Government CXM 63

ClearAction

NOVEMBER 16, 2023

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. So, what does it mean?

VOC 62

VOC B2B Close the Loop Non-Profits 62

Sprinklr

OCTOBER 20, 2021

But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. Fewer silos and dead ends. More collaboration and communication. Happier customers.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85