Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. George Washington was the first President of the United States. Of course, George Washington. But no more.This is our time for a CX Revolution!

CXM 97

CXM CX Customer Journey Map Sports 97

Bill Quiseng

MAY 31, 2023

Surely, George Washington. Customer experience management or CXM is what you do before, during, and after your customers feel about what you did. Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. Why only three? Because nobody can remember Number Four. Who is Number Four?

Customer Loyalty 109

Customer Loyalty CXM Social Media CX 109

SurveySensum

JULY 14, 2020

She is also a Keynote Speaker, Coach, Podcaster, Blogger, Forbes Contributor, Host of “Women Leaders Making A Difference” community, and founding CX Board Member and Advisor at George Washington & Seton Hall University. She is also a prolific International Author and her two books on Customer Experience are launching soon.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132