SurveySensum

APRIL 11, 2025

Then, analyze customer feedback with text analytics to find recurring themes. Collect Both Structured And Unstructured Data: Customer data exists in different formats – youve got survey ratings (quantitative), open-ended customer responses (qualitative) and even audio or chatbot transcripts.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

AUGUST 2, 2024

Cost-effectiveness : Automating the process of NPS calculation with ChatGPT will help you reduce the need for extensive manual labor and operational costs and you can allocate resources more effectively by minimizing time spent on data entry and analysis. For Retail : How do you calculate and analyze NPS for an e-commerce store?

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

MAY 31, 2024

For example, e-commerce businesses can leverage predictive analysis to prevent customer churn. Text analysis is a prime example of how AI can elevate customer experience to a whole new level. Navigate through thousands of feedback to discover customer sentiments via text analytics.

AI 52

AI CX Customer Experience Sentiment Analysis 52