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The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes

ECXO

The data algorithms we provide will shape this capability. Designers and innovators at large technology companies need to prioritize solutions that adapt to human mental models to ensure easy adoption. By handling routine tasks, AI helps designers focus on innovation and creativity while ensuring a more efficient process.

AI 227
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Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

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How to Leverage Technology in Hybrid and Remote Work

SugarCRM

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. Capture, Manage and Analyze Customer Data. A data-driven approach is critical to maximizing sales, customer satisfaction , and conversion.

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Navigate CFPB Rulings, Compliance, and Vehicle Repossessions with IDP

Lightico

This article explores the current problems in auto finance servicing and repossessions and how Lightico’s innovative platform can help the industry navigate these challenges efficiently and effectively. The need for accurate data entry, timely processing, and effective communication with borrowers adds to the complexity.

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2018 Will be the Year of Chatbots (Wait, What?)

SugarCRM

We thank you for your support and hope you’ll regularly check back in with us as we are excited to bring you fresh, innovative and thought-provoking content in 2018. These are the basic tasks that machines will handle that free up humans for more challenging and interesting interactions. I’m skeptical. I’m still not convinced.

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From OCR (Optical Character Recognition) to IDP (Intelligent Document Processing): The Evolution of Automation & AI in Financial Services

Lightico

Think data entry, form filling, and basic calculations—tasks that follow a clear set of instructions. IDP (Intelligent Document Processing): The Mastermind IDP elevates automation further by combining OCR’s text recognition with machine learning (ML) and natural language processing (NLP).

AI 52
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What is Continuous Cloud Innovation—And Why Do You Need It for the Customer Experience?

SugarCRM

In a marketplace full of closed proprietary systems prone to stagnation, continuous cloud innovation is the third of three pillars that come together to make Sugar’s platform stand out in the customer experience (CX) marketplace. The idea of continuous cloud innovation is designed to stop this cycle. Customer intelligence.