Experience Investigators

MAY 7, 2024

To help you start or fine-tune your AI strategy, let’s explore the main things customer experience leaders need to know about AI and its close companion generative AI. Artificial intelligence is the ability of machines to exhibit human-like intelligence. Start small and be calculated about where and when you apply AI.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

Ameyo Callversations

JUNE 1, 2022

Conversational AI uses different technologies such as Natural Language Processing, Advanced Dialog Management, Machine Learning and Automatic Speech Recognition. As a result of these technologies it is possible to learn from every such interaction and respond to them accordingly. Why is Conversational AI Important for Business?

AI 52

AI Artificial Intelligence CX Machine Learning 52

SurveySensum

MAY 14, 2024

By leveraging historical data, machine learning algorithms can provide forecasts that inform decisions across all departments, creating cohesion between IT operations and business objectives. This could range from scaling up resources during high-traffic periods to executing maintenance protocols during off-peak hours.

Predictive Analytics 52

Predictive Analytics Data Entry Invoicing Engineering 52

SugarCRM

MARCH 22, 2022

Most commonly, organizations look to automate repetitive tasks that can unnecessarily take up the time of marketing professionals. That can include but isn’t limited to sending email drip campaigns, launching and managing ad campaigns, posting on social media, and gathering contact information and other data relevant to leads.

Artificial Intelligence 48

Artificial Intelligence Machine Learning Social Media Data Entry 48

Zendesk

JUNE 25, 2021

Automatically answer frequent customer service requests, boost conversions, especially when your teams are offline, in the evening and over the weekend, engage hesitant visitors through personalised conversational campaigns, and enable up-to-date product recommendations and guide visitors in buying the right product. Yext AI Search.

Contact Center 52

Contact Center E-commerce Data Entry AI 52

SugarCRM

MAY 4, 2023

As your company continues to grow, ensuring that your technology infrastructure can keep up with your increasing IT needs is crucial to the long-term success of your business. By moving your IT operations to the cloud, you can easily scale your resources up or down based on demand.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

As your company continues to grow, ensuring that your technology infrastructure can keep up with your increasing IT needs is crucial to the long-term success of your business. By moving your IT operations to the cloud, you can easily scale your resources up or down based on demand.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

As your company continues to grow, ensuring that your technology infrastructure can keep up with your increasing IT needs is crucial to the long-term success of your business. By moving your IT operations to the cloud, you can easily scale your resources up or down based on demand.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

APRIL 21, 2022

There is, as a result, a renewed focus to look at the bigger picture and not being caught up in the details. But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus.

CRM 29

CRM B2C Artificial Intelligence Sentiment Analysis 29

Callminer

OCTOBER 22, 2019

If your company is struggling with call center efficiency , outsourcing some or all of your call center operations can help to accommodate growth or free up your in-house agents for certain types of calls, such as those requiring specific expertise. Before you start interviewing, make a list of your needs and tally with what they can provide.

Contact Center 203

Contact Center Healthcare Sales AI 203

SurveySensum

MARCH 7, 2025

Text Analytics in Healthcare refers to the process of extracting meaningful insights from unstructured medical text, such as patient records, doctors notes, clinical trial data, and research articles. It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52