Hodusoft

SEPTEMBER 18, 2023

Initially, in the late 20 th century, the industry was primarily involved in outsourcing non-core or additional business functions such as customer support and data entry to offshore locations. Some of these solutions include- Omnichannel Communication: In today’s time, customers expect flawless communication across multiple channels.

Innovation 52

Innovation Data Entry Artificial Intelligence ML 52

Comm100

DECEMBER 16, 2024

Machine Learning (ML) Uses algorithms to analyze data, identify patterns, and improve performance or make predictions without being explicitly programmed. They want to provide omnichannel support to their customers without sacrificing on service quality. With customer service automation, this is now a real possibility.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

SugarCRM

FEBRUARY 7, 2023

Simply put, guided selling is the process of analyzing current and historical sales trends with the help of customer data and tailoring product recommendations to accelerate conversion rates. According to Gartner , 75% of B2B sales will be managed through AI and ML-driven selling solutions. ML also plays a role here.

CX 26

CX B2C Engineering B2B 26