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How to Leverage Technology in Hybrid and Remote Work

SugarCRM

Technology for collecting, managing, and advancing customer interactions is vital for all businesses. Here are three ways businesses can use technology to maximize the value and productivity of a hybrid and remote workforce: 1. Capture, Manage and Analyze Customer Data. Ensure Your CRM Tools Are Fit for the Purpose.

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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

Data needs to be processed quickly and accurately, especially when it is ingested by paper or digital documents. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. This saves time and reduces the risk of errors when entering data manually.

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Navigate CFPB Rulings, Compliance, and Vehicle Repossessions with IDP

Lightico

Intelligent Document Processing (IDP) and AI-powered customer experience technologies , such as those offered by Lightico, present transformative solutions. The need for accurate data entry, timely processing, and effective communication with borrowers adds to the complexity.

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3 Ways to Use Artificial Intelligence in Your Call Center

Fonolo

It’s a hot topic, and many call center managers want to know what this rapidly evolving technology will mean for their organizations. For some, there’s nothing to see but opportunity, and they want to discover everything they can about AI technology for their contact center. . There are so many questions — and some concerns, too.

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From OCR (Optical Character Recognition) to IDP (Intelligent Document Processing): The Evolution of Automation & AI in Financial Services

Lightico

This guide explores these technologies, highlighting their strengths and weaknesses, and ultimately positions IDP as the superior solution, especially in the financial services industry , where it can be leveraged with a generative AI co-pilot for unparalleled efficiency and accuracy. Lightico, makes it simple.

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Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

Initially, in the late 20 th century, the industry was primarily involved in outsourcing non-core or additional business functions such as customer support and data entry to offshore locations. It is an excellent platform to gain knowledgeable insights and updates on the latest trends and technologies.

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How CX Teams Can Use AI to Stay Ahead of Customer Needs

SugarCRM

Data quality impacts personalization efforts company-wide with sales, marketing, and service departments being subjected to data relevancy. However, high-performing CRM platforms now feature AI technology and automated data acquisition to improve their capabilities, accelerate CX efforts, and eliminate manual data entry.

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