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Machine Learning (ML) Machine learning algorithms are used to improve performance over time by learning from historical data. ML helps in analyzing past customer behavior and predicting future actions or needs. They can answer frequently asked questions (FAQs) about loan applications and recovery processes.
Think dataentry, form filling, and basic calculations—tasks that follow a clear set of instructions. IDP (Intelligent Document Processing): The Mastermind IDP elevates automation further by combining OCR’s text recognition with machine learning (ML) and natural language processing (NLP).
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