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More deals, less work: how to unlock new efficiencies with sales automation

Intercom, Inc.

Operating a sales organization at any scale involves a lot of tedious, repetitive work. Without sales automation, this work can become a black hole for your sales reps’ time. Here are our top tips, workflows and tools for automating the sales process. What is sales automation? What is sales automation?

Sales 192
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The ultimate guide to sales opportunity management

Zendesk

In the world of sales, nothing’s a done deal unless there’s a signature on the dotted line. In this comprehensive guide, we’ll cover the basics elements surrounding opportunity management, including: A sales opportunity management definition. What is sales opportunity management? Until then, every deal is just an opportunity.

Sales 98
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Close.io CEO Steli Efti on the rights and wrongs of lead qualification

Intercom, Inc.

Steli is the CEO of Close.io , an inside sales CRM that helps startups and SMBs generate high-quality leads and close more deals. When he’s not building software, Steli’s sharing content with the wider sales community through the Close.io Above all, Steli believes the key to success in sales is qualifying leads well.

Sales 223
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Selling the solution: Why solution sales are taking over

Zendesk

A common issue in the sales industry is that some salespeople fixate on selling their product or service without considering if it will actually help the customer. Solution selling is a decades-old sales methodology that involves a more empathetic approach to sales. Product selling is the more traditional sales approach.

Sales 98
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4 Ways Your Policies Can Ruin Your Customers’ Experiences

Win the Customer

Every form of interaction should be streamlined to the minimum necessary steps or data entries. No matter how air-tight and comprehensive you think your policies are, emphasize a personal approach to sales, customer service, and anyone else who interacts with the public. Impersonal Approaches.

Gambling 136
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Convince and convert: How to make sales calls successful

Zendesk

Making sales calls is undoubtedly challenging, especially as consumer behaviors and expectations continue to evolve. The Zendesk Sales Trends Report 2021 revealed that customers are now better informed about products and services during the buying process. But this new trend presents an opportunity for customer-oriented sales agents.

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Our Top 6 Picks for Call Center Automation Software

Fonolo

Sales and marketing Modern contact center agents are no longer just support reps — they’re key parts of your sales and marketing team, too. Sales and marketing automation involves setting up sequences to move the sales cycle along while improving overall conversion. Our Picks for Best Call Center Software 1.