SurveySensum

APRIL 11, 2025

Then, analyze customer feedback with text analytics to find recurring themes. So, if multiple customers who experience slow response times also give a low score – thats one connection between the factor and the metric (correlation analysis). Numbers dont tell the whole story – customer sentiment does.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

MAY 31, 2024

Text analysis is a prime example of how AI can elevate customer experience to a whole new level. Navigate through thousands of feedback to discover customer sentiments via text analytics. AI can automate CRM tasks like data entry, lead scoring, setting follow-up reminders, and even writing follow-up emails.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

MARCH 7, 2025

Ensuring data security and privacy at all times. Thats where Text Analytics for Health comes in. Analyzing text from medical documents, prescriptions, surveys, and patient feedback, helps uncover patterns, track past interactions, and identify key issues – all while maintaining data privacy when using the right tool.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52