SurveySensum

APRIL 11, 2025

Then, analyze customer feedback with text analytics to find recurring themes. Collect Both Structured And Unstructured Data: Customer data exists in different formats – youve got survey ratings (quantitative), open-ended customer responses (qualitative) and even audio or chatbot transcripts.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

AUGUST 2, 2024

Cost-effectiveness : Automating the process of NPS calculation with ChatGPT will help you reduce the need for extensive manual labor and operational costs and you can allocate resources more effectively by minimizing time spent on data entry and analysis. Also, you can receive feedback from multiple channels.

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

SEPTEMBER 20, 2024

This means you get real-time updates on customer satisfaction without manual data entry, keeping you informed about how customers feel. SurveySensum takes this a step further by offering easy survey creation and powerful AI Text Analytics.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SurveySensum

MAY 31, 2024

Text analysis is a prime example of how AI can elevate customer experience to a whole new level. Navigate through thousands of feedback to discover customer sentiments via text analytics. AI can automate CRM tasks like data entry, lead scoring, setting follow-up reminders, and even writing follow-up emails.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

MARCH 7, 2025

Ensuring data security and privacy at all times. Thats where Text Analytics for Health comes in. Analyzing text from medical documents, prescriptions, surveys, and patient feedback, helps uncover patterns, track past interactions, and identify key issues – all while maintaining data privacy when using the right tool.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52