Beyond Philosophy

OCTOBER 14, 2014

At the same time that concerns about the safety of our data exist, we see great new applications of data mining that make our lives better. With the introduction of data mining into so many experiences, the issue of data security becomes an important aspect of your Customer Experience design.

Data Mining 131

Data Mining CEM Customer Retention Customer Loyalty 131

InteractionMetrics

JUNE 16, 2016

Unstructured data presents a goldmine of information, but mining that gold is no easy task—it requires coding with detailed text analysis. To be clear, unstructured data includes customer survey text comments, customer service calls, emails, chats, reviews, and other narrative sources of information.

Unstructured Data 40

Unstructured Data Data Mining Voice of the Customer Customer Survey 40

DMG Consulting

OCTOBER 9, 2020

It is an artificial intelligence (AI)-based capability that utilizes data mining, statistical techniques and machine learning to identify relationships, patterns and trends. Question: What is predictive analytics and how is it being used in contact centers?

Predictive Analytics 98

Predictive Analytics Contact Center Data Mining Artificial Intelligence 98

Customer Experience Matrix

MARCH 29, 2010

The company was founded in 1996 to offer K.wiz data mining software and had reached pretty much its current form by the early 2000’s. This approach uses an “Intelligent Enterprise Server” to connect company touchpoints and data sources to thinkAnalytics’ data mining, recommendations and business rules engines.

Data Mining 75

Data Mining Engineering Touchpoint Start-ups 75

Beyond Philosophy

AUGUST 15, 2020

Also, it would be best to data-mine the survey to get more candid feedback on your experience since people tend to be more accurate about their wants and needs through their mobile devices. Focus on smartphone-generated content for persuasive reviews. Study participants found the emotional content more compelling than other reviews.

Data Mining 138

Data Mining CX Customer Experience Technology 138

Customer Think

MAY 8, 2023

Offensive plays are in Customer Success, Onboarding, Education, and Operations; Qualitative VoC, Data Mining, and Analytics; Account Management, Journey […] Defensive plays in customer experience management (CXM) are in Service, Loyalty programs, Net Promoter System, and closed-loop Voice of the Customer (VoC).

CXM 78

CXM Data Mining VOC Education 78

Beyond Philosophy

OCTOBER 14, 2014

At the same time that concerns about the safety of our data exist, we see great new applications of data mining that make our lives better. With the introduction of data mining into so many experiences, the issue of data security becomes an important aspect of your Customer Experience design.

Net Promoter Score 102

Net Promoter Score Data Mining CEM Customer Retention 102

Beyond Philosophy

OCTOBER 14, 2014

At the same time that concerns about the safety of our data exist, we see great new applications of data mining that make our lives better. With the introduction of data mining into so many experiences, the issue of data security becomes an important aspect of your Customer Experience design.

Data Mining 90

Data Mining Customer Retention Customer Loyalty Customer Experience 90

Beyond Philosophy

AUGUST 29, 2016

The analysis of facts from today and through history, using data mining techniques to provide a predictive score for the probability that a type of decision will occur. In predictive analytics, analysts use predictive modeling, which is using statistics to predict what will happen next.

Predictive Analytics 111

Predictive Analytics Data Mining Customer Experience 111

Callminer

SEPTEMBER 23, 2020

Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls. Individuals are more likely to answer recognizable or local numbers instead of random, unknown ones.”

Contact Center 182

Contact Center Social Media Sales Voice of the Customer 182

eglobalis

NOVEMBER 21, 2023

Elevating Customer Experience: 6 Key Fundamentals for Adaptability The post Elevating Customer Experience: Six Key Fundamentals for Adaptability appeared first on Eglobalis.

Customer Experience 235

Customer Experience Data Mining Customer Relationship Innovation 235

Customer Experience Matrix

JUNE 3, 2010

Tags: relationship analysis network link analysis data visualization data mining business intelligence.

Data Mining 59

Data Mining Government Start-ups 59

Customer Think

JUNE 6, 2023

To Begin: The Rationale for In-depth Generation of Stakeholder Personas With today’s preoccupation with ChatGPT, and all things AI/digital and sophisticated text analytics and data mining oriented, the value of proactively generating qualitative employee and customer insight is often overlooked or bypassed.

Data Mining 52

Data Mining Text Analytics AI 52

DMG Consulting

FEBRUARY 12, 2019

It uses data mining, statistical techniques and machine learning to identify relationships, patterns and trends to anticipate the likelihood future events and behaviors, as well as their business impact. Internally, interaction analytics allows a company to monitor service quality from the customer’s perspective.

Contact Center 74

Contact Center AI Predictive Analytics Data Mining 74

ClearAction

AUGUST 3, 2023

That’s determined by cutting the data from your relationship survey (or via data mining from Support comments, etc.) Strengthen success by data-mining to guide each growth effort from the start, not as an afterthought. for each group’s own report.

Customer Experience 62

Customer Experience Data Mining Non-Profits B2B 62

ClearAction

JUNE 25, 2023

Instead of asking mundane things already captured , use data-mining (machine learning / AI) to bring those basics to managers’ attention, and focus your energy on acting on that rather than collecting yet more redundant data in this overwhelming information age. Instead of asking about your company , ask about them.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

ClearAction

JUNE 25, 2023

That’s determined by cutting the data from your relationship survey (or via data mining from Support comments, etc.) Strengthen success by data-mining to guide each growth effort from the start, not as an afterthought. for each group’s own report.

CX 62

CX Data Mining Non-Profits Invoicing 62

ClearAction

MAY 14, 2024

Use real-time data-mining for staff coaching and aggregate data-mining for finding patterns for root cause analysis and permanent resolution. Technology allows you to data-mine videos, audio, pictures, sketches, and text. Common sense? Yes, you know a lot from tone of voice and phrases used by the customer.

VOC 48

VOC Data Mining Finance Touchpoint 48

RateMyService

JUNE 27, 2022

Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. I have had the opportunity to interact with a tool that met almost all my requirements.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

CX Journey

JULY 10, 2014

Analysis takes many forms because there will be many different types of data to make sense of. You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers.

Unstructured Data 77

Unstructured Data Customer Experience VOE Data Mining 77

RateMyService

JUNE 27, 2022

Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. I have had the opportunity to interact with a tool that met almost all my requirements.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

CRM 66

CRM CEM Non-Profits Customer Experience 66

ClearAction

JULY 11, 2023

Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. Your data may be incomplete, so be clear about it as the tip of the iceberg of full costs or full revenue. Tie the value of each customer to this turnaround.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

ClearAction

JANUARY 14, 2015

Indeed, B2B is late to the party in adopting technologies for predictive analytics, data mining, social collaboration and user-generated content; about one in four B2B firms is using such technologies.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97

Intercom

MAY 31, 2022

Sarah shares how Great Question identifies top advocates and how to approach building relationships that elevate customer stories: “From a data mining perspective, your advocates will be the people that are living and breathing your tool.

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105

ClearAction

MAY 26, 2023

Data mining technologies abound, and this should be your top interest in CX tech investment. Every growth effort and every efficiency effort can be greatly improved by customer insights guidance. This goes well beyond ratings and scores. It’s the comments and patterns that are pure gold.

VOC 62

VOC Data Mining CX Voice of the Customer 62

ClearAction

DECEMBER 12, 2017

Reality Maps are built on four questions, after the Business Intelligence team conducts customer feedback data mining to identify high-priority improvement opportunities: 1) Why would this project benefit the customer? 2) What is going to be built? 3) How will the solution work for the customer?

Data Mining 54

Data Mining Customer Feedback Innovation Customer Satisfaction 54

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

CRM 59

CRM CEM Non-Profits Customer Experience 59

Customer Experience Matrix

DECEMBER 20, 2006

Yes it’s unlikely that the heads-down statisticians will stream from their cubicles to data mine on a park bench: they need those big displays, powerful workstations and fast network connections. But there are plenty of prebuilt analyses that can be called up with a couple of keystrokes.

Real Estate 48

Real Estate Data Mining Customer Experience 48

ClearAction

JULY 28, 2023

Data informs and patterns stimulate. Go beyond data sharing via VoC dashboards. Your CX team must know how to connect various customer data sources, conduct extensive data mining to surface unexpected revelations, and use multivariate analysis and old-fashioned deep thinking to find patterns.

CX 62

CX Customer Experience Data Mining Legal 62

CX Journey

AUGUST 29, 2014

She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. Specialties include VoC architecture, journey mapping, developing linkages to business performance, reduction of customer defection, results analysis and communication, with expert survey design skills.

VOC 67

VOC Net Promoter Score Data Mining Gaming 67

Lightico

JULY 9, 2021

KYC investigations involve more intrusive means such as data mining using an advanced computer system designed to find information such as aliases, names, and addresses. KYC Investigation.

Compliance 52

Compliance Data Mining Technology Technology 52

CX Journey

NOVEMBER 28, 2014

She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. Specialties include VoC architecture, journey mapping, developing linkages to business performance, reduction of customer defection, results analysis and communication, with expert survey design skills.

VOC 65

VOC Data Mining Construction CX 65

CX Journey

DECEMBER 10, 2015

Once you’ve got the data, you can start to put a whole image together of your customers and begin creating accurate, insightful customer personas. Other data-gathering activities such as data mining, social media usage, etc. can come together at a later date, giving you further insight into your customers.

Data Mining 52

Data Mining Customer Journey Map Entertainment Social Media 52

Customer Bliss

DECEMBER 12, 2017

Year 4 and 5: Put together a CRM team and by then, the analytics teams were there, which increased customer data mining. Now Isabella’s team is more proactive in using data, understanding customer engagement, and solving problems that erode value. It was important that they picked one project that was complex and visual.

CX Transformation 0

CX Transformation Customer Experience Data Mining NPS 0

Taylor Reach Group

MAY 30, 2017

Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . Chatbots and messenger applications leverage the knowledge base to serve content and answers to customers’ questions.

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71

ProProfs

MARCH 31, 2016

The following image demonstrates this: This opens up the possibilities of a new era of data mining opportunities with respect to correlation and causation. For this to happen, both the webinar application and the sales CRM should be Tin Can compliant. Conclusion.

Data Mining 86

Data Mining Technology Technology Engineering 86