20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
Lindsey Brown is the Director of Marketing and Sales at Port City Companies in Port Huron Michigan. Angela Megasko is CEO and President of Market Viewpoint, LLC , a market research firm specializing in mystery shopping. A good first step is to implement data mining and quality software that scans call recordings in real time.
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