Beyond Philosophy

OCTOBER 14, 2014

At the same time that concerns about the safety of our data exist, we see great new applications of data mining that make our lives better. With the introduction of data mining into so many experiences, the issue of data security becomes an important aspect of your Customer Experience design.

Net Promoter Score 102

Net Promoter Score Data Mining CEM Customer Retention 102

RateMyService

JUNE 27, 2022

Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. Additionally, the tool evaluates customer satisfaction, customer effort, and Net Promoter Scores on the go.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

RateMyService

JUNE 27, 2022

Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. Additionally, the tool evaluates customer satisfaction, customer effort, and Net Promoter Scores on the go.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not.

CRM 66

CRM CEM Non-Profits Customer Experience 66

Intercom

MAY 31, 2022

Sarah shares how Great Question identifies top advocates and how to approach building relationships that elevate customer stories: “From a data mining perspective, your advocates will be the people that are living and breathing your tool. If so, net promoter score or CSAT is the way to go.

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not.

CRM 59

CRM CEM Non-Profits Customer Experience 59

CX Journey

AUGUST 29, 2014

Act on VoP and VoC insights This summer a report drafted for a client clearly indicated their partner channel was killing their customer satisfaction and Net Promoter scores. She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it.

VOC 64

VOC Net Promoter Score Data Mining Gaming 64