Beyond Philosophy

OCTOBER 14, 2014

At the same time that concerns about the safety of our data exist, we see great new applications of data mining that make our lives better. With the introduction of data mining into so many experiences, the issue of data security becomes an important aspect of your Customer Experience design.

Net Promoter Score 102

Net Promoter Score Data Mining CEM Customer Retention 102

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not.

CRM 66

CRM CEM Non-Profits Customer Experience 66

Intercom

MAY 31, 2022

Our Advocacy team brought it to our RAD team, who had also seen it come up in the NPS. They then had two strong data points to escalate the issue and action improvements.”. If so, net promoter score or CSAT is the way to go. A recent example we had was with slower load times with Intercom.

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not.

CRM 59

CRM CEM Non-Profits Customer Experience 59

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Being able to demonstrate that a contact centre has driven better Net Promoter Scores (NPS) is great – but really only where that contact centre manager is actually being judged on NPS.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

CX Journey

JULY 25, 2014

Me : Neighbor : Oh, no, you don’t do that NPS bull$**t, do you? I smile, explaining that yes, in fact, designing, deploying, and analyzing Net Promoter Score and customer satisfaction survey programs is indeed part of what I do. “ customer experience employee experience Net Promoter Score voice of customer'

VOC 61

VOC Net Promoter Score CX NPS 61