ClearAction

DECEMBER 14, 2017

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). The results of serving that need are typically financial (revenue, profit, funding, paychecks).

CRM 66

CRM CEM Non-Profits Customer Experience 66

ClearAction

AUGUST 3, 2023

Further, customers are the source of salaries, budgets, and profits. That’s determined by cutting the data from your relationship survey (or via data mining from Support comments, etc.) Strengthen success by data-mining to guide each growth effort from the start, not as an afterthought.

Customer Experience 62

Customer Experience Data Mining Non-Profits B2B 62

ClearAction

DECEMBER 14, 2017

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). The results of serving that need are typically financial (revenue, profit, funding, paychecks).

CRM 59

CRM CEM Non-Profits Customer Experience 59

ClearAction

JUNE 25, 2023

Further, customers are the source of salaries, budgets, and profits. That’s determined by cutting the data from your relationship survey (or via data mining from Support comments, etc.) Strengthen success by data-mining to guide each growth effort from the start, not as an afterthought.

CX 62

CX Data Mining Non-Profits Invoicing 62

ClearAction

JULY 11, 2023

Customer Service is a Value Center (NOT a Cost/Profit Center!) Surely Service Delivery does this to an extent — but all your non-customer-facing groups are at the core of value creation or destruction. How are you mining Customer Service interactions to educate value creators and fulfillers and communicators?

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

ClearAction

DECEMBER 5, 2023

When you data mine CX insights and inspire managers to use it for every growth effort , you’ll see much higher performance in these growth metrics: CX-Inspired Growth leads to Right the First Time. Ultimately, your salary, budget, and profit-sharing are provided by customers. Assign your CX Council to smoothing silos.

CX 62

CX Non-Profits Data Mining Start-ups 62