ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

CRM 66

CRM CEM Non-Profits Customer Experience 66

Intercom

MAY 31, 2022

Our Advocacy team brought it to our RAD team, who had also seen it come up in the NPS. They then had two strong data points to escalate the issue and action improvements.”. Eabha O’Sullivan, Customer Advocacy Specialist at Intercom. Thanks to Great Question for being an Intercom customer and for sharing their time and insights.

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

CRM 59

CRM CEM Non-Profits Customer Experience 59

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Call center software should be paired with a good Voice of the Customer solution. Virtual queuing/Web callback.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140