Taylor Reach Group

JULY 17, 2017

MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. Facebook has patented a technology through which your ability to repay a loan is determined by your social network.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Now, a new technology known as Web callback or virtual queueing allows callers to ‘virtually’ hold their place in the queue after they hang up in order to receive a callback later.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

ClearAction

JANUARY 14, 2015

Indeed, B2B is late to the party in adopting technologies for predictive analytics, data mining, social collaboration and user-generated content; about one in four B2B firms is using such technologies.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97

ClearAction

JULY 11, 2023

Do not mislabel your job titles, technologies, courses, academies, certificates, consulting, and strategies. Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

ClearAction

MAY 26, 2023

Data mining technologies abound, and this should be your top interest in CX tech investment. Every growth effort and every efficiency effort can be greatly improved by customer insights guidance. This goes well beyond ratings and scores. It’s the comments and patterns that are pure gold.

VOC 62

VOC Data Mining CX Voice of the Customer 62

Lightico

JULY 9, 2021

KYC investigations involve more intrusive means such as data mining using an advanced computer system designed to find information such as aliases, names, and addresses. KYC technologies can be effective when used as a tool, but they can also come with risks. KYC Investigation.

Compliance 52

Compliance Data Mining Technology Technology 52

ProProfs

MARCH 31, 2016

Any system or device that is Tin Can compliant can record and store data about these activities and store it in a Learning Record Store in a standard format. Before Tin Can, SCORM was the leading standard for web-based electronic educational technology (e-learning). The History of Tin Can API. That of a “quantified learner”.

Data Mining 86

Data Mining Technology Technology Engineering 86

CX Journey

NOVEMBER 6, 2014

What VoC / CX technology and tools does your team own? Tools of the VoC / CX trade vary but can include technology to facilitate database management, data analysis, survey design and deployment, web programming, and Mar Comm tools. Which do you want to buy and which do you want to rent?

VOC 68

VOC CX Data Mining Transportation 68

Taylor Reach Group

MAY 30, 2017

It was the first time that technology could automate a task that had previously been completed by an agent in a Call Center. . Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. .

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71

SurveySensum

DECEMBER 28, 2023

Start Gathering Client Feedback with CSAT Surveys – Sign Up for Free Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Leveraging Technology for Client Relationship Management As technology advances, incorporating electronic discovery software into client relationship management becomes pivotal.

Legal 52

Legal Customer Feedback Data Mining Innovation 52

DMG Consulting

APRIL 16, 2019

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Customer Bliss

JULY 19, 2018

Sue created three different buckets for the factors that played a role in the customer experience: processes, technology, and people. Executive Level responsibility for the overall customer experience; including social cloud monitoring, data mining, and analysis of customer value and experience.

CX Transformation 51

CX Transformation E-commerce CX Data Mining 51

Helpt

FEBRUARY 14, 2024

It's the foundation of data analysis, involving the use of key performance indicators (KPIs) and other metrics. It involves more in-depth data mining and correlations. It's a forward-looking approach, making educated guesses based on historical data.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

SugarCRM

OCTOBER 12, 2021

Marketing technology moves fast. By combining techniques from data mining, statistics and machine learning, marketing automation platforms—such as our very own Sugar Market—allow organizations to parse and find meaning in large amounts of customer data. Marketing automation has been around for a while now.

Predictive Analytics 47

Predictive Analytics Data Mining CRM Invoicing 47

ClearAction

DECEMBER 5, 2023

When you data mine CX insights and inspire managers to use it for every growth effort , you’ll see much higher performance in these growth metrics: CX-Inspired Growth leads to Right the First Time. Does it cost you whenever human-centered design is missing?

CX 62

CX Non-Profits Data Mining Start-ups 62

SugarCRM

DECEMBER 14, 2023

For manufacturers, data analytics are a critical part of their establishments. In this new technological era, the future of manufacturing is connected facilities, where data sourced from all departments and machines flows into a central repository, being processed and ready to use.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

ProProfs

MARCH 28, 2016

Any system or device that is Tin Can compliant can record and store data about these activities and store it in a Learning Record Store in a standard format. Before Tin Can, SCORM was the leading standard for web-based electronic educational technology (e-learning). The History of Tin Can API. That of a “quantified learner”.

Data Mining 45

Data Mining Technology Technology Engineering 45

SugarCRM

JUNE 22, 2023

IoT and CRM: Better Together IoT is the connection of devices via the internet, while CRM is the collection of customer data through data mining with the purpose of providing useful insight into customer behavior for marketing and sales purposes. Since we know that CRM requires data, combining it with IoT is a perfect match.

Manufacturing 26

Manufacturing CRM Data Mining Omnichannel 26

1 to 1

MAY 26, 2022

Business intelligence or BI is comprised of procedures and infrastructure for collecting, storing, analyzing, and interpreting data that is produced by a company. Three Data Innovations Changing the Pace of Business – Not only is BI technology changing rapidly, but the techniques that are used to extract value from data are evolving as well.

Predictive Analytics 26

Predictive Analytics Contact Center Data Mining Compliance 26

Taylor Reach Group

MAY 24, 2018

As an attendee at the SWPP Annual Conference, you will; Learn about industry trends and hot topics from the experts; Improve your workforce management skills; Make important contacts and network with your peers; See the latest technology available to you; Have a great time! Loyalty Summit: June 5-7, Barcelona.

Contact Center 48

Contact Center CX Healthcare Social Media 48