Customer Experience Matrix
MARCH 29, 2010
The company was founded in 1996 to offer K.wiz data mining software and had reached pretty much its current form by the early 2000’s. This approach uses an “Intelligent Enterprise Server” to connect company touchpoints and data sources to thinkAnalytics’ data mining, recommendations and business rules engines.
DMG Consulting
FEBRUARY 12, 2019
It reveals details about customers’ transaction path through the organization: which touchpoints they used, the route they took, the duration of each step, and where the journey ended. It provides a first-hand account of customers’ perception of the service journey by capturing sentiment and emotion, and the degree of effort expended.
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RateMyService
JUNE 27, 2022
Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. I have had the opportunity to interact with a tool that met almost all my requirements.
RateMyService
JUNE 27, 2022
Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. I have had the opportunity to interact with a tool that met almost all my requirements.
ClearAction
AUGUST 3, 2023
That’s determined by cutting the data from your relationship survey (or via data mining from Support comments, etc.) Strengthen success by data-mining to guide each growth effort from the start, not as an afterthought. for each group’s own report.
ClearAction
JUNE 25, 2023
That’s determined by cutting the data from your relationship survey (or via data mining from Support comments, etc.) Strengthen success by data-mining to guide each growth effort from the start, not as an afterthought. for each group’s own report.
ClearAction
JUNE 25, 2023
Instead of asking mundane things already captured , use data-mining (machine learning / AI) to bring those basics to managers’ attention, and focus your energy on acting on that rather than collecting yet more redundant data in this overwhelming information age. Instead of asking about your company , ask about them.
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