Experience Investigators

JULY 8, 2025

In this CX Pulse Check, Jeannie welcomes Marcus Story, Corporate Director of Customer Experience and Social Customer Care at Delaware North, for a candid conversation about the state of travel and hospitality during the busy summer season. The discussion also explores the evolving role of AI in hospitality.

Hospitality 52

Hospitality Hospitality CX Touchpoint 52

Conversation Agent

MARCH 28, 2022

Huang is CEO of Nvdia Corporation, an American multinational technology company incorporated in Delaware and based in Santa Clara, California. It has nothing to do with general intelligence, intelligence is just solving problems.” That's Jensen Huang's definition of the word.

Artificial Intelligence 102

Artificial Intelligence Technology Technology 102

Zendesk

AUGUST 2, 2021

Sales analytics refers to the technology and processes used to gather sales data and gauge sales performance. For example, California is much larger and more populated than Delaware, so you’d likely aim for higher sales in California. Without sales analytics, you’re missing out on key strategic insights and revenue for your business.

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

Intercom, Inc.

JANUARY 3, 2020

If you’re short on time, here are some quick takeaways: From Superhuman to bedside lamps, we look at the products and technology that defined 2019. We each take a look back and try to pin down our decade-defining technologies. I think the other funny thing is that the technology never really made it to the party.

Start-ups 118

Start-ups Technology Technology Retail 118