Customer Think

JULY 27, 2023

Amid a difficult economic outlook, where consumer spending is down, e-commerce businesses are doing all they can to boost sales – and investing in technology is part of that.

E-commerce 98

E-commerce Technology Technology Outlook 98

Steven Van Belleghem

OCTOBER 24, 2021

When it comes to sustainability and the impact on environment and society, we all know that e-commerce – especially package delivery – is a big discussion point. One part is inclusion: it’s giving all these micro loans through Ant Financial or helping farmers everywhere with e-commerce.

E-commerce 109

E-commerce CX Healthcare Retail 109

Intercom

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. Many moving parts mean omnichannel e-commerce experiences can be tricky to get right. Activate proactive engagement across your e-commerce site.

E-commerce 91

E-commerce Customer Experience Omnichannel Start-ups 91

Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. E-commerce sales are now projected to reach $7.4 Customer Experience in E-commerce Trend Predictions for 2023. trillion by 2025. Key Takeaways.

E-commerce 78

E-commerce Customer Experience Social Media Artificial Intelligence 78

Customer Think

DECEMBER 6, 2021

That is not the only surprising e-commerce stat to emerge from the ashes of the pandemic. In 2020, e-commerce retail sales shot past $4.2 Did you know during 2020, more than two billion people shopped for products online? trillion across the globe.

E-commerce 80

E-commerce Retail Sales Technology 80

Intercom

APRIL 26, 2022

Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Social commerce continues to gain traction, with 82% of shoppers discovering products on social media and buying them directly from their smart phone. Maintain an omnichannel customer experience. Supercharge your support.

E-commerce 95

E-commerce Customer Experience Social Media Omnichannel 95

Callminer

FEBRUARY 23, 2021

This applies to both e-commerce sites and social media business pages.” ” – Kirsi Tarvainen, 2021 customer service trends: Doubling down, post-pandemic , The Future of Commerce; Twitter: @FutureOfCEC. Most typically, this is seen in email marketing, or on e-commerce webpages.”

Technology 376

Technology Technology E-commerce Contact Center 376

Customer Think

OCTOBER 24, 2021

The cut-throat competition in the world of e-commerce is driving a growing need for advanced tools and technologies that can enable online retailers to not only safeguard their operations but also gain an edge over their peers.

E-commerce 72

E-commerce Retail Technology Technology 72

Customer Think

FEBRUARY 27, 2023

As e-commerce continues to grow in popularity, the impending threat of cyber attacks can’t be overlooked.

E-commerce 64

E-commerce Technology Technology 64

Customer Think

OCTOBER 31, 2023

E-commerce, M-commerce, and Multi-Channel sales stand as pillars in the realm of digital commerce, each with its unique attributes and operational mechanisms. When intertwined with a robust backend system acting as […]

E-commerce 59

E-commerce Sales Technology Technology 59

Intercom, Inc.

DECEMBER 17, 2020

We’ve heard from product leaders, e-commerce leaders, and customer support leaders about high volumes, new working practices, and remote launches. Throughout this year on the podcast, we’ve talked to people from various companies about how they’ve met the challenges posed by the events 2020.

E-commerce 210

E-commerce Entertainment 210

Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? ” you’ll realize that the e-commerce industry would be one of the few to appear on the top. But in an e-commerce website, there is no such avenue to get issues resolved and queries answered.

E-commerce 52

E-commerce Sales Omnichannel Contact Center 52

Customer Think

AUGUST 21, 2024

Like their business-to-consumer (B2C) counterparts, these buyers are increasingly looking to leverage e-commerce offerings to navigate your sales funnel. According to a 2023 McKinsey & Company analysis, B2B e-commerce is the most effective sales channel, preferred by 35 percent of buyers […]

E-commerce 64

E-commerce B2B B2C Sales 64

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? If yes, then you must understand what factors define the success of e-commerce. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Hodusoft

SEPTEMBER 12, 2024

Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles From daily-use commodities such as groceries and personal care items to luxury goods such as designer apparel, footwear, and accessories, e-commerce websites are one-stop solutions for a majority of people.

E-commerce 52

E-commerce Contact Center Omnichannel Social Media 52

Hodusoft

AUGUST 8, 2024

All You Need To Know About Inbound Call Center for E-commerce “Communication is at the heart of e-commerce and community.” The quote by noted American business executive and diplomat Meg Whitman underscores the importance of communication for the e-commerce sector and the community.

E-commerce 52

E-commerce Customer Retention Customer Satisfaction Customer Relationship 52

CallCare

AUGUST 5, 2024

Peak seasons are a defining moment for e-commerce stores, bringing both tremendous opportunities and notable challenges. This article offers practical advice and strategies to help e-commerce store owners and managers navigate peak seasons successfully, enhancing customer satisfaction and preventing burnout.

E-commerce 52

E-commerce Social Media Customer Satisfaction Sales 52

Intercom, Inc.

DECEMBER 21, 2020

The sudden evolution of e-commerce. In a few short months, the COVID-19 pandemic accelerated the paradigm shifts we were witnessing in multiple industries, and perhaps this was most evident in the e-commerce sector – for instance, in the UK, the number of people doing a weekly grocery shop online doubled since the start of COVID-19.

E-commerce 232

E-commerce Healthcare Start-ups Engineering 232

CallCare

JULY 9, 2024

E-commerce stores face a variety of risks that can disrupt operations. This involves identifying potential threats and vulnerabilities specific to e-commerce stores, such as cyber-attacks, server outages, and supply chain disruptions. By being prepared, businesses can safeguard their assets and maintain customer trust.

E-commerce 52

E-commerce Business Operations Technology Technology 52

Customer Think

MAY 28, 2024

The competition is severe in the e-commerce industry. Did you know that 80% of customers prefer businesses that offer them personalized experiences? Offering a seamless customer experience is the key to winning their hearts and ensuring lasting relationships with them.

E-commerce 52

E-commerce Customer Experience Customer Loyalty 52

Customer Think

FEBRUARY 27, 2023

E-commerce has become the preferred mode of shopping. The Covid-19 pandemic pushed people to use e-commerce websites and applications to buy online. The ease of purchasing, paying, and returning goods has set the trend for online purchases.

E-commerce 119

E-commerce Technology Technology 119

Customer Think

JUNE 22, 2023

As an owner of an e-commerce business, you want your products to reach as many potential customers as possible. Owning an online store is an advantage as you can make the best use of the global spread of e-commerce. If you have an e-commerce, you can […]

E-commerce 52

E-commerce Data Entry 52

Intercom, Inc.

DECEMBER 4, 2020

Across the series, we heard from a wide variety of guests about what an extraordinary year it has been in the e-commerce arena. Many retailers have seen an acceleration of existing trends, while for others, it has felt like a complete transformation of how they do business.

E-commerce 152

E-commerce Retail Technology Technology 152

Beyond Philosophy

MARCH 31, 2020

So I waited a number of days but as the flight approached it was an exhausting and time-consuming experience, trying different numbers in different sales offices, writing e-mails no one bothered to reply to before I was able to convert my flight into an open-ticket one, for which I received no confirmation. E-commerce habits.

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

eglobalis

JULY 2, 2024

Japanese e-commerce giant Rakuten and French beauty leader L’Oréal leverage AI-driven analytics to monitor sentiment across digital platforms, enabling proactive responses to customer feedback.

NPS 373

NPS Customer Feedback Net Promoter Score B2C 373

Customer Think

JULY 15, 2021

Retailers thought digital shopping would forever alter consumer behavior, but actually, it’s the implicit capabilities behind e-commerce that are […]. This applies to high-tech inventions as well.

E-commerce 132

E-commerce Retail Innovation Customer Loyalty 132

Customer Think

MAY 7, 2023

The fully integrated commerce future is here. The tug of war between e-commerce-specific strategies and brick-and-mortar storefronts will […]

E-commerce 119

E-commerce Retail 119

Customer Think

JULY 11, 2021

Since the rise of e-commerce, people don’t always know much about who they are buying from. You might have already noticed how business is getting too impersonal in this digital age — so many screens, so little time. And that’s not precisely an advantage. To reach out to your customers and put a face to […].

E-commerce 128

E-commerce Technology Technology 128

Intercom, Inc.

NOVEMBER 18, 2020

our series examining the changes in retail and commerce. For today’s consumers, the line between ecommerce and commerce has been blurred almost to invisibility. Welcome to S.H.O.P. , This week, we’re looking at the tools and infrastructure needed to facilitate the move Online. Listen below, and read on for our companion post.

Retail 239

Retail E-commerce Innovation Customer Expectations 239

Customer Think

NOVEMBER 14, 2022

The e-commerce industry is booming, with online sales growing at an exponential rate. Keeping up with the fast-paced world of e-commerce is no easy feat, which is why many businesses fail to thrive in this cut-throat industry. There are so many things to consider when launching your own eCommerce store.

E-commerce 105

E-commerce Sales Customer Experience Technology 105

Customer Think

JULY 31, 2021

E-commerce expert Alexander Graf outlines how retailers can find a way out of the Amazon jungle In late April this year, Amazon gave us a glimpse of how the pandemic has accelerated its earnings, reporting impressive quarterly sales of $108.5 billion, an increase of 44%.

E-commerce 122

E-commerce Retail Sales 122

Conversocial

MARCH 30, 2021

A term many may not have come across is m-commerce, or mobile e-commerce. So, it’s no surprise that Business Insider is forecasting in the US m-commerce will account for $488bn, or 44% of online sales by 2024. Today, most people’s smartphones are essentially an extension of their hands.

E-commerce 111

E-commerce Sales 111

ECXO

JULY 29, 2024

Use content management systems (CMS) like Drupal or Kentico and e-commerce platforms like BigCommerce or WooCommerce. Enhance Digital Platforms : Ensure that your digital platforms, including your website and mobile apps, offer a seamless and intuitive user experience.

Customer Experience 380

Customer Experience Net Promoter Score VOC Scorecard 380

Win the Customer

SEPTEMBER 21, 2020

The right marketing strategy for your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. Shopify is the ultimate e-commerce solution supporting more than 600,000 businesses in about 175 countries. Summing Up.

E-commerce 111

E-commerce Sales Social Media Customer Retention 111

Fonolo

NOVEMBER 19, 2020

Our recent survey included responses from over 540 enterprise executives from around the world representing a wide range of industries, including insurance, health care, government, retail, e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities.

Contact Center 162

Contact Center E-commerce Hospitality Hospitality 162

Intercom, Inc.

JUNE 22, 2022

Here are some industry examples: E-commerce: Getting an update on the status of an order. There are endless ways Custom Actions and Custom Objects can create a more seamless customer and support team experience, and you can make these features work for your business in any way you can think of.

Invoicing 218

Invoicing E-commerce Customer Satisfaction Start-ups 218

Customer Think

APRIL 27, 2021

Did you know: • 71% of consumers are willing to shop more often if AR is available over the e-commerce retail platform. • 40% of consumers are willing to pay extra for a product with customization available over AR. • 32% of consumers are already using AR while shopping. The above astonishing stats from Threekit […].

E-commerce 111

E-commerce Retail Technology Technology 111