Customer Think

DECEMBER 19, 2021

Source: Freepik For many years, e-commerce has completely overtaken all other traditional ways of acquiring and selling. The value of every e-commerce website and app is determined by the great experience that customers have with them. Because it is more efficient, cost-effective, and convenient than the alternatives.

E-commerce 116

E-commerce Customer Loyalty Customer Satisfaction Technology 116

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. One thing is clear, social media has significantly influenced the retail disruptor—e-commerce. McKinsey Report US e-commerce penetration.

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105

Taylor Reach Group

JUNE 23, 2021

The post Sporting Goods retailer retains Taylor Reach to support e-commerce experience first appeared on The Taylor Reach Group Inc. Taylor Reach serves client organizations across all verticals with anywhere from 5 to 10,000+ agents: SMB’s, Fortune 500 and Global 1000 firms.

E-commerce 120

E-commerce Sports Retail Contact Center 120

The DiJulius Group

FEBRUARY 16, 2024

In the electrifying realm of e-commerce, a single click can whisk your desired products to your doorstep. As a customer experience consultant working with e-commerce businesses, I’ve witnessed firsthand the metamorphosis of customer satisfaction in this landscape. While traditional customer service still.

E-commerce 98

E-commerce Customer Satisfaction Customer Service Customer Experience 98

Intercom

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. Many moving parts mean omnichannel e-commerce experiences can be tricky to get right. Activate proactive engagement across your e-commerce site.

E-commerce 104

E-commerce Customer Experience Omnichannel Start-ups 104

MattsenKumar

SEPTEMBER 22, 2021

The turning to the internet and e-commerce websites for fast satisfaction to replace grocery runs or to get an answer has been ever increasing. As a result, e-commerce websites are exploding in popularity. The short answer to the same is by enhancing your e-commerce customer service. Omnichannel Support.

E-commerce 98

E-commerce Customer Service Omnichannel Sales 98

Customer Think

JULY 27, 2023

Amid a difficult economic outlook, where consumer spending is down, e-commerce businesses are doing all they can to boost sales – and investing in technology is part of that.

E-commerce 98

E-commerce Technology Technology Outlook 98

Steven Van Belleghem

OCTOBER 24, 2021

When it comes to sustainability and the impact on environment and society, we all know that e-commerce – especially package delivery – is a big discussion point. One part is inclusion: it’s giving all these micro loans through Ant Financial or helping farmers everywhere with e-commerce.

E-commerce 109

E-commerce CX Healthcare Retail 109

Intercom

APRIL 26, 2022

Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Social commerce continues to gain traction, with 82% of shoppers discovering products on social media and buying them directly from their smart phone. Maintain an omnichannel customer experience. Supercharge your support.

E-commerce 109

E-commerce Customer Experience Social Media Omnichannel 109

eglobalis

MARCH 4, 2025

According to Forrester, conversational AI especially with new generative AI has emerged as one of the top technologies delivering relative fast ROI, with the biggest impacts in e-commerce, sales, and customer service and experience.

AI 198

AI Sentiment Analysis Contact Center Healthcare 198

Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. E-commerce sales are now projected to reach $7.4 Customer Experience in E-commerce Trend Predictions for 2023. trillion by 2025. Key Takeaways.

E-commerce 78

E-commerce Customer Experience Social Media Artificial Intelligence 78

Customer Think

DECEMBER 6, 2021

That is not the only surprising e-commerce stat to emerge from the ashes of the pandemic. In 2020, e-commerce retail sales shot past $4.2 Did you know during 2020, more than two billion people shopped for products online? trillion across the globe.

E-commerce 80

E-commerce Retail Sales Technology 80

ECXO

FEBRUARY 3, 2025

Example: An e-commerce business sends an automated thank-you email after a purchase but personalizes it with the customers name and a link to their products user guide. Use email automation to send personalized messages triggered by specific customer actions (e.g., abandoned carts or milestone purchases).

Sales 259

Sales Customer Experience E-commerce Start-ups 259

PeopleMetrics

JANUARY 23, 2025

Example: An e-commerce company analyzes CSAT feedback using AI. Highlighting Hidden Opportunities Sometimes, the biggest opportunities for improvement arent obvious. AI excels at finding patterns and trends that humans might miss, uncovering hidden opportunities to enhance CX.

NPS 118

NPS AI E-commerce CX 118

Hodusoft

MARCH 18, 2025

If you are already logged into your social media account, click on the search bar, and type the name of one or multiple e-commerce companies you can think of. Social media presence is indispensable for e-commerce companies, and rightly so. What Challenges Can E-commerce Companies Overcome with Social Media Integration?

Social Media 52

Social Media Contact Center E-commerce Retail 52

Callminer

FEBRUARY 23, 2021

This applies to both e-commerce sites and social media business pages.” ” – Kirsi Tarvainen, 2021 customer service trends: Doubling down, post-pandemic , The Future of Commerce; Twitter: @FutureOfCEC. Most typically, this is seen in email marketing, or on e-commerce webpages.”

Technology 376

Technology Technology E-commerce Contact Center 376

Customer Think

FEBRUARY 27, 2023

As e-commerce continues to grow in popularity, the impending threat of cyber attacks can’t be overlooked.

E-commerce 64

E-commerce Technology Technology 64

Customer Think

OCTOBER 31, 2023

E-commerce, M-commerce, and Multi-Channel sales stand as pillars in the realm of digital commerce, each with its unique attributes and operational mechanisms. When intertwined with a robust backend system acting as […]

E-commerce 59

E-commerce Sales Technology Technology 59

Intercom, Inc.

DECEMBER 17, 2020

We’ve heard from product leaders, e-commerce leaders, and customer support leaders about high volumes, new working practices, and remote launches. Throughout this year on the podcast, we’ve talked to people from various companies about how they’ve met the challenges posed by the events 2020.

E-commerce 210

E-commerce Entertainment 210

PeopleMetrics

JANUARY 21, 2025

Example: An e-commerce platform uses AI to analyze promoter behavior. Identifying Key Drivers in Real-Time AI correlates NPS with other data in real-timesuch as purchase attributes or support interactionsto uncover the drivers of customer loyalty. The system finds that promoters frequently highlight fast delivery as a key factor.

NPS 118

NPS AI Net Promoter Score E-commerce 118

eglobalis

JULY 2, 2024

Japanese e-commerce giant Rakuten and French beauty leader L’Oréal leverage AI-driven analytics to monitor sentiment across digital platforms, enabling proactive responses to customer feedback.

NPS 450

NPS Customer Feedback Net Promoter Score B2C 450

Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? ” you’ll realize that the e-commerce industry would be one of the few to appear on the top. But in an e-commerce website, there is no such avenue to get issues resolved and queries answered.

E-commerce 52

E-commerce Sales Omnichannel Contact Center 52

Customer Think

AUGUST 21, 2024

Like their business-to-consumer (B2C) counterparts, these buyers are increasingly looking to leverage e-commerce offerings to navigate your sales funnel. According to a 2023 McKinsey & Company analysis, B2B e-commerce is the most effective sales channel, preferred by 35 percent of buyers […]

E-commerce 64

E-commerce B2B B2C Sales 64

Hodusoft

SEPTEMBER 12, 2024

Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles From daily-use commodities such as groceries and personal care items to luxury goods such as designer apparel, footwear, and accessories, e-commerce websites are one-stop solutions for a majority of people.

E-commerce 52

E-commerce Contact Center Omnichannel Social Media 52

Hodusoft

AUGUST 8, 2024

All You Need To Know About Inbound Call Center for E-commerce “Communication is at the heart of e-commerce and community.” The quote by noted American business executive and diplomat Meg Whitman underscores the importance of communication for the e-commerce sector and the community.

E-commerce 52

E-commerce Customer Satisfaction Customer Retention Customer Relationship 52

Intercom, Inc.

DECEMBER 21, 2020

The sudden evolution of e-commerce. In a few short months, the COVID-19 pandemic accelerated the paradigm shifts we were witnessing in multiple industries, and perhaps this was most evident in the e-commerce sector – for instance, in the UK, the number of people doing a weekly grocery shop online doubled since the start of COVID-19.

E-commerce 232

E-commerce Healthcare Start-ups Engineering 232

CallCare

AUGUST 5, 2024

Peak seasons are a defining moment for e-commerce stores, bringing both tremendous opportunities and notable challenges. This article offers practical advice and strategies to help e-commerce store owners and managers navigate peak seasons successfully, enhancing customer satisfaction and preventing burnout.

E-commerce 52

E-commerce Social Media Customer Satisfaction Sales 52

ECXO

DECEMBER 25, 2024

Zappos: Building Loyalty Through Service Zappos, the online shoe retailer, revolutionized e-commerce with its dedication to customer service. By continuously listening to customer feedback and innovating around it, Amazon has created a growth engine powered by CX.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

CallCare

JULY 9, 2024

E-commerce stores face a variety of risks that can disrupt operations. This involves identifying potential threats and vulnerabilities specific to e-commerce stores, such as cyber-attacks, server outages, and supply chain disruptions. By being prepared, businesses can safeguard their assets and maintain customer trust.

E-commerce 52

E-commerce Business Operations Technology Technology 52

Customer Think

MAY 28, 2024

The competition is severe in the e-commerce industry. Did you know that 80% of customers prefer businesses that offer them personalized experiences? Offering a seamless customer experience is the key to winning their hearts and ensuring lasting relationships with them.

E-commerce 52

E-commerce Customer Experience Customer Loyalty 52

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? If yes, then you must understand what factors define the success of e-commerce. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Beyond Philosophy

MARCH 31, 2020

So I waited a number of days but as the flight approached it was an exhausting and time-consuming experience, trying different numbers in different sales offices, writing e-mails no one bothered to reply to before I was able to convert my flight into an open-ticket one, for which I received no confirmation. E-commerce habits.

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

Customer Think

FEBRUARY 27, 2023

E-commerce has become the preferred mode of shopping. The Covid-19 pandemic pushed people to use e-commerce websites and applications to buy online. The ease of purchasing, paying, and returning goods has set the trend for online purchases.

E-commerce 119

E-commerce Technology Technology 119

Intercom, Inc.

DECEMBER 4, 2020

Across the series, we heard from a wide variety of guests about what an extraordinary year it has been in the e-commerce arena. Many retailers have seen an acceleration of existing trends, while for others, it has felt like a complete transformation of how they do business.

E-commerce 152

E-commerce Retail Technology Technology 152

Customer Think

JULY 15, 2021

Retailers thought digital shopping would forever alter consumer behavior, but actually, it’s the implicit capabilities behind e-commerce that are […]. This applies to high-tech inventions as well.

Retail 132

Retail E-commerce Innovation Customer Loyalty 132

Customer Think

MAY 7, 2023

The fully integrated commerce future is here. The tug of war between e-commerce-specific strategies and brick-and-mortar storefronts will […]

E-commerce 119

E-commerce Retail 119

Customer Think

JULY 11, 2021

Since the rise of e-commerce, people don’t always know much about who they are buying from. You might have already noticed how business is getting too impersonal in this digital age — so many screens, so little time. And that’s not precisely an advantage. To reach out to your customers and put a face to […].

E-commerce 128

E-commerce Technology Technology 128