Ameyo Callversations

MAY 17, 2021

For the most part channels like social media, WhatsApp, live chat gained prominence due to lack of physical visits and human interaction. Everything went online and e-commerce saw a boom. Check out: How Call Center Software can help the E-commerce and retail industry. You have to rely on technology!

E-commerce 98

E-commerce Contact Center Government Omnichannel 98

Steven Van Belleghem

OCTOBER 20, 2020

For instance, they offer commerce in a social media context. Another fantastic example of integration driving convenience is how the insurance company ZhongAn and Ant Financial both teamed up with hospitals and insurance providers to use blockchain to simplify transactions for patients in hospitals.

Hospitality 98

Hospitality Hospitality E-commerce Government 98

Steven Van Belleghem

APRIL 20, 2021

trillion of merchandise is left in abandoned e-commerce shopping carts. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and company websites. Annually, $4.6

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Fonolo

AUGUST 28, 2018

Vertical markets in the sample base included: retail banking, insurance, health care, government, retail/e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. The interviews were conducted earlier this year. We wrote about it here: Survey Shows Growing Popularity of Call-Backs Among BPOs.

Contact Center 65

Contact Center E-commerce Omnichannel Hospitality 65

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132