E-commerce Key Driver Analysis Text Analytics 
SurveySensum
APRIL 11, 2025
With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? For example , if your CSAT score is dropping, running a key driver analysis can help compare different factors that directly affect customer satisfaction.
SurveySensum
APRIL 28, 2025
For example, if you run an e-commerce store and customers are abandoning their carts at a high rate. Step 3: Identify Key Drivers of Customer Satisfaction Visualization is not just about knowing your NPS score – its about understanding why your score is what it is. Is slow onboarding hurting loyalty?
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