eglobalis

JULY 2, 2024

Japanese e-commerce giant Rakuten and French beauty leader L’Oréal leverage AI-driven analytics to monitor sentiment across digital platforms, enabling proactive responses to customer feedback.

NPS 373

NPS Customer Feedback Net Promoter Score B2C 373

Zendesk

NOVEMBER 28, 2023

Bots and virtual assistants Bots and virtual assistants are types of conversational AI that use deep learning , machine learning algorithms, and natural language processing (NLP) to learn from human interactions. Amazon Web Services Amazon isn’t just an e-commerce marketplace with fast delivery.

AI 52

AI ML Machine Learning Artificial Intelligence 52

VOZIQ

MAY 8, 2023

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

CommBox

NOVEMBER 22, 2022

If you think that’s bad, just imagine what could happen to a busy e-Commerce merchant with nonexistent chat support during Cyber Monday, which is right around the corner. . The CES can also give you a clear indication of how likely a customer is to refer your brand or service and even predict purchasing behavior for e-Commerce sites.

CX 98

CX E-commerce Net Promoter Score NPS 98

Ameyo Callversations

FEBRUARY 9, 2022

Conversational AI applications are created by combining the capabilities of the Natural Language Processing (NLP) algorithm with machine learning algorithms. In addition, since AI leverages machine-learning algorithms, it increases the system’s adaptability with repeated interactions.

AI 98

AI Artificial Intelligence Machine Learning E-commerce 98

Shep Hyken

JULY 1, 2022

While there is no one-size-fits-all solution for this problem, machine learning (ML) offers a promising way forward. Next-generation omnichannel e-commerce marketplace to onboard and manage brand products and services: .

E-commerce 69

E-commerce Social Media ML Touchpoint 69