eglobalis

JULY 2, 2024

Japanese e-commerce giant Rakuten and French beauty leader L’Oréal leverage AI-driven analytics to monitor sentiment across digital platforms, enabling proactive responses to customer feedback. Segmentation and Personalization : Tailor feedback mechanisms to different customer segments to enhance relevance and effectiveness.

NPS 480

NPS Customer Feedback Net Promoter Score B2C 480

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” Zappos, a subsidiary of Amazon, is not only a shoe company but one of the most successful e-commerce companies in the world.

E-commerce 52

E-commerce Contact Center Sales Retail 52

Ameyo Callversations

FEBRUARY 9, 2022

For example, a chatbot can transform the way companies engage their customers across channels and according to their preferred touchpoints. This includes the bots handling e-commerce site transactions with virtual agents, messenger apps, such as Slack or Facebook Messenger, and bots automating the tasks usually handled by virtual assistants.

AI 98

AI Artificial Intelligence Machine Learning E-commerce 98

Shep Hyken

JULY 1, 2022

Post the decision phase, the traveler has multiple touchpoints that lead to the actual travel. While there is no one-size-fits-all solution for this problem, machine learning (ML) offers a promising way forward. Next-generation omnichannel e-commerce marketplace to onboard and manage brand products and services: .

E-commerce 69

E-commerce Social Media ML Touchpoint 69

SurveySensum

JULY 15, 2022

It can help you create beautiful NPS, CES, CSAT, and all kinds of surveys at all the touchpoints across the customer journey. It can easily integrate payment apps and e-commerce collaborations quickly. Equipped with advanced tools like AI, ML, etc. Here’s why. Integration : Supports integration. #8 Features: .

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52