SurveySensum

FEBRUARY 7, 2025

Do you find yourself switching between multiple tools to run NPS surveys? What if your NPS surveys could automatically sync with the tools youre already using? Thats possible with NPS integration. Real-Time Feedback, Real-Time Action Slow resolutions lead to unhappy customers and low NPS scores.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

APRIL 11, 2025

Your NPS or CSAT scores give you a snapshot of your customer sentiment, but is that enough? With the help of key driver analysis, you can find out exactly which elements (like pricing, product quality, customer support) drive key CX metrics like NPS or CSAT. Then, analyze customer feedback with text analytics to find recurring themes.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

SEPTEMBER 3, 2024

NPS scores provide businesses with an overall picture of customer loyalty and satisfaction. And this “why” is derived from the NPS drivers analysis. These NPS drivers not only help you improve your NPS score but aids you in prioritizing efforts in the areas that matter most to your customers. What Are NPS Drivers?

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

SurveySensum

AUGUST 2, 2024

NPS can do it for you. Calculating the NPS score is not just about crunching numbers – it’s about understanding how your customers truly feel about your product, service, and overall brand. In fact, more than two-thirds of Fortune 1000 companies use NPS as a key metric to gauge the quality of their customer experience.

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

APRIL 28, 2025

For example, if you run an e-commerce store and customers are abandoning their carts at a high rate. Step 3: Identify Key Drivers of Customer Satisfaction Visualization is not just about knowing your NPS score – its about understanding why your score is what it is. Solution Define key VoC KPIs such as NPS, CSAT , and CES.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

DECEMBER 13, 2024

This customer feedback platform helps you create surveys like NPS, CES, CSAT , Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth. Advanced Text Analytics software to identify trending customer complaints.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JULY 15, 2022

Not for NPS, CES, and CSAT surveys – only for marketing surveys and forms. It can help you create beautiful NPS, CES, CSAT, and all kinds of surveys at all the touchpoints across the customer journey. After gathering all the feedback in one place, it runs text analysis and gives you common insights. Poor customer support.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52