SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. What is Call Center Text Analytics? Why is Call Center Text Analytics important? Lets find out!

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

SurveySensum

MARCH 3, 2025

Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. What is Social Media Text Analytics? Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

APRIL 11, 2025

Then, analyze customer feedback with text analytics to find recurring themes. So, if multiple customers who experience slow response times also give a low score – thats one connection between the factor and the metric (correlation analysis). Numbers dont tell the whole story – customer sentiment does.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

APRIL 28, 2025

For example, if you run an e-commerce store and customers are abandoning their carts at a high rate. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. Key analysis techniques include: Sentiment analysis: Using AI Analysis tools to detect emotions and attitudes in customer feedback.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MAY 31, 2024

For example, e-commerce businesses can leverage predictive analysis to prevent customer churn. Text analysis is a prime example of how AI can elevate customer experience to a whole new level. Navigate through thousands of feedback to discover customer sentiments via text analytics.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

SEPTEMBER 3, 2024

Along with CX consultation, you also need to understand the process of NPS data analysis and how to track progress. NPS Text Analytics In an NPS survey , along with the standard NPS question, it is also important to add an open-ended question that allows customers to elaborate on their experience.

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

SurveySensum

JULY 15, 2022

The text analytics feature identifies the emotions behind each response and groups them accordingly. It can easily integrate payment apps and e-commerce collaborations quickly. It offers extensive integration support and provides real-time analytics. . Comes with built-in sentiment analysis tools.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52