Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

CommBox

MARCH 2, 2022

In e-commerce situations, you’ll want to establish your customer journey map and buyer personas to help your customer service team identify products and solutions that will best fit them wherever they are in the customer lifecycle. . Expand your search by conducting social listening © Thicha Satapitanon | Dreamstime.com.

Customer Service 98

Customer Service Social Listening Omnichannel Customer Journey Map 98

SurveySensum

MARCH 3, 2025

For example , an e-commerce fashion retailer can analyze trending hashtags like #SustainableFashion to anticipate customer interest in eco-friendly clothing. 100x faster social media insights! Web Crawlers & Scrapers : These tools scan publicly available social media pages, forums, and blogs for brand mentions.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

APRIL 28, 2025

For example, if you run an e-commerce store and customers are abandoning their carts at a high rate. But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MARCH 14, 2025

Online Market Research Online market research involves collecting real-time data from digital sources, including social media, website analytics, online reviews, and digital surveys. This method is fast, cost-effective, and highly scalable, making it ideal for businesses that rely on digital marketing and e-commerce.

Social Media 52

Social Media Non-Profits E-commerce AI 52