Customer Think

DECEMBER 19, 2021

Source: Freepik For many years, e-commerce has completely overtaken all other traditional ways of acquiring and selling. The value of every e-commerce website and app is determined by the great experience that customers have with them. Because it is more efficient, cost-effective, and convenient than the alternatives.

E-commerce 116

E-commerce Customer Loyalty Customer Satisfaction Technology 116

Taylor Reach Group

JUNE 23, 2021

Taylor Reach has helped major retail, publishing, education, and financial brands, as well as government agencies at all levels, provide world-class consumer support and customer experience through its holistic approach involving the moving parts of the customer experience journey: people, processes, technology, and methodology.

E-commerce 120

E-commerce Sports Retail Contact Center 120

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. One thing is clear, social media has significantly influenced the retail disruptor—e-commerce. McKinsey Report US e-commerce penetration.

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105

ECXO

AUGUST 12, 2024

All rights reserved © ECXO.org CX Design Matters: The Hidden Key to Boosting Tech Adoption Rates In today’s fast-paced digital world, the design of technological products plays a crucial role in determining their adoption rates and the overall experience they deliver to users. Designed by DALL·E. billion in 2020.

CX 395

CX E-commerce Legal B2C 395

MattsenKumar

SEPTEMBER 22, 2021

Digital natives see technology as an essential component of their everyday lives. The turning to the internet and e-commerce websites for fast satisfaction to replace grocery runs or to get an answer has been ever increasing. As a result, e-commerce websites are exploding in popularity. Omnichannel Support.

E-commerce 98

E-commerce Customer Service Omnichannel Sales 98

Intercom

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. Many moving parts mean omnichannel e-commerce experiences can be tricky to get right. Activate proactive engagement across your e-commerce site.

E-commerce 104

E-commerce Customer Experience Omnichannel Start-ups 104

Steven Van Belleghem

OCTOBER 24, 2021

This is the use of new technology in a smart way to make interfaces ever more automated, so that the customer needs to make no effort to do business with your company. Thanks to state-of-the-art technology, they removed the friction, the annoyingpart of shopping from the buyer experience. Digital convenience. Digital convenience first.

E-commerce 109

E-commerce CX Healthcare Retail 109

ECXO

MARCH 6, 2025

It is a comprehensive effort that goes beyond isolated fixes, requiring alignment of leadership, strategy, culture, technology, and processes around the goal of delighting the customer. Transforming customer experience in a B2B organization is as much about changing mindsets and behaviours as it is about new processes or technologies.

CX Transformation 339

CX Transformation B2B CX Government 339

eglobalis

JULY 2, 2024

Japanese e-commerce giant Rakuten and French beauty leader L’Oréal leverage AI-driven analytics to monitor sentiment across digital platforms, enabling proactive responses to customer feedback. Thanks to AI, the market is progressing, and the advice to use multiple metrics is now more relevant than ever.

NPS 456

NPS Customer Feedback Net Promoter Score B2C 456

Customer Think

DECEMBER 6, 2021

That is not the only surprising e-commerce stat to emerge from the ashes of the pandemic. In 2020, e-commerce retail sales shot past $4.2 Did you know during 2020, more than two billion people shopped for products online? trillion across the globe.

E-commerce 80

E-commerce Retail Sales Technology 80

eglobalis

JUNE 27, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. However, merely implementing these technologies without practical actions and listening to your customers and following the company mission and goals will not turn your company into a winner.

Customer Experience 455

Customer Experience VOC Net Promoter Score Government 455

Customer Think

OCTOBER 24, 2021

The cut-throat competition in the world of e-commerce is driving a growing need for advanced tools and technologies that can enable online retailers to not only safeguard their operations but also gain an edge over their peers.

E-commerce 72

E-commerce Retail Technology Technology 72

ECXO

JULY 29, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. Use content management systems (CMS) like Drupal or Kentico and e-commerce platforms like BigCommerce or WooCommerce. Continuous monitoring and adaptation are crucial.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

ECXO

DECEMBER 25, 2024

The Changing Landscape of Customer Expectations Over the last decade, customer expectations have evolved dramatically, reshaped by advancements in technology, the proliferation of online shopping, and the increasing availability of personalized services.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

Customer Think

FEBRUARY 27, 2023

As e-commerce continues to grow in popularity, the impending threat of cyber attacks can’t be overlooked.

E-commerce 64

E-commerce Technology Technology 64

Customer Think

OCTOBER 31, 2023

E-commerce, M-commerce, and Multi-Channel sales stand as pillars in the realm of digital commerce, each with its unique attributes and operational mechanisms. When intertwined with a robust backend system acting as […]

E-commerce 59

E-commerce Sales Technology Technology 59

Customer Think

FEBRUARY 27, 2023

E-commerce has become the preferred mode of shopping. The Covid-19 pandemic pushed people to use e-commerce websites and applications to buy online. The term IoT or Internet of Things describes a network of connected devices and the technology that enables […]

E-commerce 119

E-commerce Technology Technology 119

MattsenKumar

JUNE 3, 2021

Saturated e-commerce markets like the US and Germany witnessed a 52% and 30% rise in online shopping. Almost two years since the first case of COVID was recorded, the e-commerce shape has transformed. However, the COVID pandemic tested the preparedness of all e-commerce companies and rewarded many with multi-fold growth.

E-commerce 52

E-commerce Retail Non-Profits Government 52

Win the Customer

FEBRUARY 27, 2014

Business Customer Experience Customer Service Technology' Mobile has been essential to engage with customers, but it takes more than a mobile contact channel for a complete customer experience and to make the sale. And customers expect there to be more.

E-commerce 100

E-commerce Customer Experience Customer Expectations Technology 100

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” Zappos, a subsidiary of Amazon, is not only a shoe company but one of the most successful e-commerce companies in the world.

E-commerce 52

E-commerce Contact Center Sales Retail 52

Fonolo

NOVEMBER 19, 2020

Unsurprisingly, technology adoption and customer experience continue to be hot topics — and as the demand for cloud-based software grows to accommodate remote work, call-back technology is steadily gaining popularity. Call-back technology is more popular than ever. 4 Contact Center Technologies You Need to Win Over Gen-Z.

Contact Center 162

Contact Center E-commerce Hospitality Hospitality 162

Hodusoft

SEPTEMBER 12, 2024

Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles From daily-use commodities such as groceries and personal care items to luxury goods such as designer apparel, footwear, and accessories, e-commerce websites are one-stop solutions for a majority of people.

E-commerce 52

E-commerce Contact Center Omnichannel Social Media 52

Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? ” you’ll realize that the e-commerce industry would be one of the few to appear on the top. But in an e-commerce website, there is no such avenue to get issues resolved and queries answered.

E-commerce 52

E-commerce Sales Omnichannel Contact Center 52

Customer Think

AUGUST 21, 2024

Like their business-to-consumer (B2C) counterparts, these buyers are increasingly looking to leverage e-commerce offerings to navigate your sales funnel. According to a 2023 McKinsey & Company analysis, B2B e-commerce is the most effective sales channel, preferred by 35 percent of buyers […]

E-commerce 64

E-commerce B2B B2C Sales 64

Intercom, Inc.

DECEMBER 4, 2020

Across the series, we heard from a wide variety of guests about what an extraordinary year it has been in the e-commerce arena. Many retailers have seen an acceleration of existing trends, while for others, it has felt like a complete transformation of how they do business.

E-commerce 152

E-commerce Retail Technology Technology 152

Hodusoft

AUGUST 8, 2024

All You Need To Know About Inbound Call Center for E-commerce “Communication is at the heart of e-commerce and community.” The quote by noted American business executive and diplomat Meg Whitman underscores the importance of communication for the e-commerce sector and the community.

E-commerce 52

E-commerce Customer Satisfaction Customer Retention Customer Relationship 52

MattsenKumar

JUNE 9, 2021

The e-commerce industry is incessantly evolving; today, players are improving and customizing their businesses to meet customers where they are. E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. Raising return request.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

CallCare

JULY 9, 2024

E-commerce stores face a variety of risks that can disrupt operations. This involves identifying potential threats and vulnerabilities specific to e-commerce stores, such as cyber-attacks, server outages, and supply chain disruptions. By being prepared, businesses can safeguard their assets and maintain customer trust.

E-commerce 52

E-commerce Business Operations Technology Technology 52

Intercom, Inc.

NOVEMBER 18, 2020

our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. Welcome to S.H.O.P. ,

Retail 239

Retail E-commerce Innovation Customer Expectations 239

MattsenKumar

SEPTEMBER 22, 2021

Digital natives see technology as an essential component of their everyday lives. The turning to the internet and e-commerce websites for fast satisfaction to replace grocery runs or to get an answer has been ever increasing. As a result, e-commerce websites are exploding in popularity. Omnichannel Support.

E-commerce 52

E-commerce Customer Service Omnichannel Sales 52

PeopleMetrics

JANUARY 16, 2025

Example : An e-commerce company analyzes abandoned cart data alongside survey feedback. As the technology matures, we can expect: Stronger Integration: Platforms will better consolidate feedback from all sources, creating a truly unified view of the customer experience.

AI 71

AI VOC Sentiment Analysis E-commerce 71

Win the Customer

MAY 15, 2018

Brands that sell directly to consumers can scale their inventory to actual sales volume, explains Sufi Khan Salaiman , vice president of e-commerce at surveillance systems provider Lorex Technology. Increasing Profit Margins. DTC sales offer brands higher profit margins than traditional sales models.

Retail 110

Retail E-commerce Sales Customer Loyalty 110

Customer Think

JANUARY 29, 2022

Where this software fits in your business and technology landscape and two valuable use cases to get you started The Customer Data Platform (CDP) has been implemented by leading e-commerce companies to power their customer experiences and make personalized offers that drive profits. Here is how to do it too.

E-commerce 110

E-commerce Technology Technology Customer Experience 110

Customer Think

JULY 15, 2021

Retailers thought digital shopping would forever alter consumer behavior, but actually, it’s the implicit capabilities behind e-commerce that are […]. This applies to high-tech inventions as well.

Retail 132

Retail E-commerce Innovation Customer Loyalty 132

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

Beyond Philosophy

MAY 15, 2017

They are focusing on increasing their digital footprint and consolidating their digital commerce market share. Robust Technology – Marketing and technology have converged today. Brands are quickly adopting emerging technologies to offer customers the same familiarity and comfort with digital platforms as they had with the malls.

E-commerce 133

E-commerce Social Media Retail Omnichannel 133

Customer Think

JULY 11, 2021

Since the rise of e-commerce, people don’t always know much about who they are buying from. You might have already noticed how business is getting too impersonal in this digital age — so many screens, so little time. And that’s not precisely an advantage. To reach out to your customers and put a face to […].

E-commerce 128

E-commerce Technology Technology 128