SurveySensum

JUNE 4, 2024

Cons Lack of direct integration with e-commerce ESP and e-commerce Helpdesks Lack of integration with KLAVIYO despite the increase in pricing Pricing The basic plan starts at $20/month. Pros In-built survey templates Responsive customer service Google Sheets and Activecampaign integrations automate a number of tasks.

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

SurveySensum

NOVEMBER 22, 2023

of e-commerce website visits are converted to purchases on desktop, versus 3.3% For example, if you run a fashion e-commerce site, you can create a survey asking customers to choose their favorite fashion trend. For example, you run an e-commerce website, and you’re looking to enhance your customer feedback.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

SEPTEMBER 3, 2024

NPS Text Analytics In an NPS survey , along with the standard NPS question, it is also important to add an open-ended question that allows customers to elaborate on their experience. With Text and Sentiment Analysis software , all you have to do is: Train the system by reading a few comments and creating a few relevant categories.

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

SurveySensum

JULY 15, 2022

The text analytics feature identifies the emotions behind each response and groups them accordingly. It can easily integrate payment apps and e-commerce collaborations quickly. It is commonly used in automotive, insurance, and BFSI industries helping them enhance their customer experience in real-time.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

SurveySensum

MAY 31, 2024

For example, e-commerce businesses can leverage predictive analysis to prevent customer churn. Text analysis is a prime example of how AI can elevate customer experience to a whole new level. Navigate through thousands of feedback to discover customer sentiments via text analytics.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

NOVEMBER 14, 2023

Here’s a brand example showcasing this tip: Amazon, the e-commerce platform gathers feedback from various channels and at multiple touchpoints across customer journeys. If you have a lot of qualitative data then consider using Text Analytics software. To make the most of it, you should analyze the data continuously.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

MARCH 1, 2024

All you need to do is dig deeper with AI-enabled tools like Text Analytics and use this feedback to figure out what needs fixing and then actually do something about it. → And here’s the thing – it’s not just about fixing problems behind the scenes. Solution: Open-ended question question gives you a gold mine of feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Cart Abandonment Headache of Sheryl Sheryl, the Head of Marketing at an e-commerce website, was dealing with cart abandonment too. They were significantly losing out on the customers and they didn’t know what to do.

Retail 52

Retail Customer Feedback CX Social Media 52

PeopleMetrics

JANUARY 23, 2025

AI-powered text analytics processes open-ended survey responses, social media comments, and support tickets to identify recurring themes and sentiments. Example: An e-commerce company analyzes CSAT feedback using AI. Heres how AI makes this possible: 1.

NPS 118

NPS AI E-commerce CX 118

PeopleMetrics

JANUARY 21, 2025

As discussed in a previous blog post , AI-powered text analytics processes these responses at scale, identifying themes and sentiments that explain promoter or detractor behavior. Example: An e-commerce platform uses AI to analyze promoter behavior. Heres how: 1. Example: A SaaS company notices its NPS drop.

NPS 118

NPS AI Net Promoter Score E-commerce 118

SurveySensum

OCTOBER 23, 2024

In E-commerce Average NPS score – 52 E-commerce has seen a drastic drop in NPS scores. It is an AI-enabled end-to-end CX solution that enables you to close the feedback loop and make informed decisions with meticulously crafted NPS surveys and advanced AI-driven text analytics.

NPS 52

NPS E-commerce Transportation Healthcare 52

SurveySensum

APRIL 18, 2025

AI-Powered Text Analytics Bid farewell to manual number-crushing. E-commerce & payment support Conditional logic for dynamic forms Starts at $24/month (billed annually) 4.5 Form Analytics Gain valuable insights with built-in analytics to track performance and boost conversions.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

MARCH 14, 2025

Online Market Research Online market research involves collecting real-time data from digital sources, including social media, website analytics, online reviews, and digital surveys. This method is fast, cost-effective, and highly scalable, making it ideal for businesses that rely on digital marketing and e-commerce.

Social Media 52

Social Media Non-Profits E-commerce AI 52

PeopleMetrics

JANUARY 29, 2025

Example: An e-commerce company embeds a question about product design preferences into its post-purchase VoC survey. Embedding Strategic Insights Into VoC AI allows companies to dynamically include market research questions within VoC programs, gathering both operational and strategic data in real time.

VOC 116

VOC AI E-commerce Unstructured Data 116

PeopleMetrics

JANUARY 24, 2025

Root Cause Analysis Across Touchpoints As I have mentioned in recent blog posts , AI-powered text analytics dives into unstructured feedback to reveal whats driving customer sentiment. Example: An e-commerce company integrates AI into its VoC program. With this insight, the company can address both issues systematically.

AI 118

AI CX Customer Service Touchpoint 118