SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. What is Call Center Text Analytics? Why is Call Center Text Analytics important? Lets find out!

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

SurveySensum

APRIL 11, 2025

It Helps Enhance Customer Journey: By directly addressing the pain points and satisfaction drivers of the customers, key driver analysis gives you the opportunity to optimize touchpoints and create a good customer experience. Then, analyze customer feedback with text analytics to find recurring themes.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

AUGUST 2, 2024

Explain how to analyze NPS across different customer touchpoints or regions. For Retail : How do you calculate and analyze NPS for an e-commerce store? After receiving the feedback with the help of AI-enabled Text Analytics software , you don’t have to invest hours going through each and every feedback.

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

NOVEMBER 22, 2023

of e-commerce website visits are converted to purchases on desktop, versus 3.3% For example, if you run a fashion e-commerce site, you can create a survey asking customers to choose their favorite fashion trend. That’s why it’s imperative to understand which questions to be asked at which touchpoints.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

JULY 15, 2022

It can help you create beautiful NPS, CES, CSAT, and all kinds of surveys at all the touchpoints across the customer journey. After gathering all the feedback in one place, it runs text analysis and gives you common insights. The text analytics feature identifies the emotions behind each response and groups them accordingly.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

SurveySensum

NOVEMBER 14, 2023

Here’s a brand example showcasing this tip: Amazon, the e-commerce platform gathers feedback from various channels and at multiple touchpoints across customer journeys. Use tools like Mixpanel, Google Analytics, and Heatmaps to identify the customer segment. By measuring customer satisfaction.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Enhance In-Store Experience (at Each Touchpoint) Does your in-store appeal enough to invite customers? Modern shoppers have evolving expectations influenced by various factors.

Retail 52

Retail Customer Service E-commerce Social Media 52