SurveySensum

MARCH 3, 2025

But lets be honest – conversation online is very cluttered and unstructured and making sense of it is a challenge , well only if you are not implementing the right strategy the right way. Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. What is Social Media Text Analytics?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

APRIL 11, 2025

Then, analyze customer feedback with text analytics to find recurring themes. Collect Both Structured And Unstructured Data: Customer data exists in different formats – youve got survey ratings (quantitative), open-ended customer responses (qualitative) and even audio or chatbot transcripts.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

APRIL 28, 2025

For example, if you run an e-commerce store and customers are abandoning their carts at a high rate. SurveySensums Text Analytics tool groups these mentions into themes like delivery issues, pricing concerns, product praise, or customer support gaps, so you can act fast and improve what matters most! Wrapping Up!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

PeopleMetrics

JANUARY 29, 2025

Example: An e-commerce company embeds a question about product design preferences into its post-purchase VoC survey. AI analyzes the responses quickly, providing strategic insights that traditionally would have required a separate market research study.

VOC 116

VOC AI E-commerce Unstructured Data 116