The Belding Group
JANUARY 9, 2024
For an organization to be truly customer-focused, internal customers - those colleagues who depend on us to get their jobs done - need to be treated with the same care and respect with which we show external customers. Shaun Belding | www.shaunbelding.
Execs In The Know
JANUARY 9, 2024
In the dynamic world of business and customer service, Business Process Outsourcing (BPO) has emerged as a powerful strategy for organizations to streamline operations, enhance efficiency, and focus on core competencies. However, misconceptions and myths about BPO often cloud its true potential and benefits. In this blog, we aim to debunk common misconceptions surrounding BPO and shed light on its significant contributions to modern business practices.
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Customer Think
JANUARY 9, 2024
Emerging technologies have the power to improve operational efficiency and increase your bottom line – but only if your workforce willingly adopts them.
TeamSupport
JANUARY 9, 2024
There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? It certainly wasn’t as accessible or intuitive as it is today. Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. 1960s-1970s: Emergence of Call Centers The concept of providing on-demand customer support began with call centers in the 1960s.
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
Customer Think
JANUARY 9, 2024
Going public is a big step in your business, and if you’re not quite sure you want to do it, you might be happy to learn that going public can help you earn more trust from customers and leads.
Zonka Feedback
JANUARY 9, 2024
With over 280 million users, Microsoft Teams has become an indispensable part of many businesses for communication and collaboration. As Teams continue to be the go-to platform for seamless teamwork and meetings, the challenge of seamlessly integrating task management within this environment could be a common concern for many users. This is where Microsoft Teams apps and integrations come in handy!
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Experience Investigators
JANUARY 9, 2024
Ever wondered why negative customer feedback, as prickly as it can be, might actually be the secret weapon to your business’s success? In this episode, our host, Jeannie Walters, peels back the layers of this complex but vital aspect of customer experience management. We dive into the heart of the matter, debunking the myth that only positive feedback should get the spotlight.
Customer Think
JANUARY 9, 2024
Offering provides a new way for large enterprises to elevate the employee journey, leading to a better overall customer experience (CX)
cxservice360
JANUARY 9, 2024
In the ever-evolving landscape of business, staying ahead of the competition requires more than just a great product or service. It demands efficiency, strategic focus, The post How Business Process Outsourcing Boosts Your Company’s Success appeared first on CXService360.
SurveySensum
JANUARY 9, 2024
In this digital age of customer shopping behavior, customer experience is not JUST a desirable outcome – it’s CRITICAL to your business’s success. I believe that today’s consumers are more attentive to the quality of the service they receive rather than the product itself. More than 90% of customers are likely to make repeat purchases from companies that provide excellent customer service.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Customer Think
JANUARY 9, 2024
Personalization has been an elusive goal for marketers aiming to engage the partner community, and today, in the age of AI, it’s an ever-growing mandate. These days, if it isn’t personalized, it isn’t noticed.
SugarCRM
JANUARY 9, 2024
Customer Experience (CX) is about building more robust relationships with your customers and prospects. When lacking trust, brands usually end up having a very transactional relationship. With Artificial Intelligence (AI) and Generative AIon the rise, integrating them into your customer relationships is critical. Thanks to the large language models (LLMs) that generative artificial intelligence uses, these can be used with high efficiency in the trust-building process.
Customer Think
JANUARY 9, 2024
Uses AI to surface actionable insights from customer commentary in real-time for multi-location businesses
Customer Think
JANUARY 9, 2024
Podcast Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture.
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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.
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