Callminer
JULY 18, 2024
From translating customer conversations in real time to minimizing excess tasks for agents with the goal of boosting productivity, learn how effective call centers use AI to improve their operations.
Beyond Philosophy
JULY 18, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I often say there is never one thing happening in a Customer Experience ; instead, there are multiple things at work. Therefore, one theory or concept will not explain your customers’ behavior; instead, you need the effects of several combined theories.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom
JULY 18, 2024
In this episode of The Ticket podcast, we explore the best strategies to ensure your customer service representatives are fully bought-in as you transition to AI-first customer service. While almost every CS leader is excited about trying AI and they understand most of the practical steps involved, they often find the big challenge is figuring out how to take their team along for the ride.
Zonka Feedback
JULY 18, 2024
So you've just launched a groundbreaking new product, a game-changer in your industry? Early reviews are glowing, sales figures are exceeding expectations – a textbook success story. Fast forward, a year later, a competitor releases a similar product, not quite as innovative, but with a fervent online community singing its praises. Their advocates become brand evangelists, propelling the product into the mainstream consciousness.
Speaker: Jennifer Wright and Nick Barron
Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.
NGDATA
JULY 18, 2024
The importance of integrating emotion and technology in banking marketing to enhance ROI. Banks should focus on customers’ financial wellbeing, which includes confidence and reduced stress, beyond just budgeting. Key strategies involve maintaining consistency across channels, promoting digital adoption, and personalizing interactions. Educating customers on digital tools and ensuring high-quality conversations, especially for complex transactions, are essential for fostering strong customer rela
CommBox
JULY 18, 2024
Introduction: The Quest for Connection In today’s busy digital world, customer service is mainly done through automated systems and virtual interactions. However, maintaining a human touch is still essential. This is where AI help create p ersonalised customer experiences. Jane is the owner of a growing retail company. She wants to make digital interactions feel personal and empathetic.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CommBox
JULY 18, 2024
Introduction to AI Chatbots and WhatsApp Business Customer service is crucial in the competitive insurance market. Conversational AI is a gateway to a new journey in customer interaction. By adopting AI chatbots and technologies, you can streamline customer communications and raise their level of satisfaction, happy customers equal future growth. This article explores conversational AI and how it can transform your insurance company’s customer service operations.
NGDATA
JULY 18, 2024
Google’s 2024 search algorithm prioritizes content quality, user engagement, and mobile-first indexing. Consistently publishing high-quality, engaging content is essential for maintaining search rankings. The shift to a mobile-first index makes mobile-friendliness crucial. Keywords in meta titles remain important but with relaxed exact match requirements.
CommBox
JULY 18, 2024
AI in Insurance: How Automation Changes Everything The future of insurance is AI-driven, offering streamlined processes from signing up new customers to filing a claim and providing personalised services as unique as your fingerprint. With automated AI processes , underwriting becomes faster and more accurate, empowering underwriters with valuable insights from data analysis.
NGDATA
JULY 18, 2024
The Supreme Court has overturned the Chevron deference, a doctrine that allowed federal agencies to interpret ambiguous laws. This landmark ruling limits the power of agencies like the NCUA, EPA, and CFPB. The decision will reshape regulatory frameworks and potentially reduce the reach of these agencies in setting and enforcing rules. Credit union leaders anticipate a significant shift in regulatory oversight and are considering the implications for their operations and compliance strategies.
Speaker: Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms
Join Brad Pinneke, Vice President of Business Development at Payrix and Worldpay for Platforms for an informational webinar about how to select the ideal payments provider for your platform! This session highlights the 7 key criteria for assessing payments partners and maximizing the value of your investment. From evaluating technology and business development programs to understanding support and compliance, this webinar will equip you with a comprehensive evaluation framework and strategy for
Service Quality Institute
JULY 18, 2024
Amazon has spoiled all of us. Today people want everything now. Organizations that want to survive have to dramatically increase speed. If it takes you 48 hours to process an order speed is 2 hours. If it takes you 6 days to ship, speed is shipping the same day. We have several obstacles. Internal barriers are the mindset of employees which tends to be slow.
NGDATA
JULY 18, 2024
Google has recently introduced a feature that allows businesses to display social media posts directly on their Google Business Profiles (GBP). This enhancement aims to provide potential customers with a more comprehensive view of a business’s online activity and engagement. The new feature supports platforms such as Facebook, Instagram, LinkedIn, Pinterest, TikTok, X (formerly Twitter), and YouTube.
SurveySensum
JULY 18, 2024
Did you know the average number of leads any webinar generates is between 500-1000? So, the next time you launch a webinar don’t forget that it has the potential to boost your revenue and extend your customer base. However, organizing a webinar is just one step, the follow-up that comes after the webinar is what matters the most when it comes to converting attendees into customers.
NGDATA
JULY 18, 2024
Rebranding is set to be a significant trend in 2024, with companies adopting various strategies to stay relevant and appealing to modern consumers. The main drivers behind these rebranding efforts include evolving consumer preferences, technological advancements, and a focus on sustainability and transparency. Source The post Why marketers keep refreshing brands instead of betting on splashy ads appeared first on NGDATA.
Speaker: Jamie Bernard
Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.
Customer Experience Matrix
JULY 18, 2024
On July 16, the CDP Institute hosted a roundtable discussion for industry vendors. Here is a summary of the conversation. We started with a quick list of trends that the Institute is watching. These include Composable CDP, CDP integration with advertising channels, third-party cookie deprecation, vertical (industry-specific) CDPs, and AI applications in CDP systems.
Customer Think
JULY 18, 2024
New product is the first from innovation program, CallRail Labs
SugarCRM
JULY 18, 2024
In an era where customer expectations are continually evolving, manufacturers are increasingly turning to digital solutions to innovate and stay competitive. Recently, together with Liferay, we hosted an enlightening joint webinar to explore how Australian smart manufacturers are connecting their front- and back-office operations to achieve true customer-centricity.
CommBox
JULY 18, 2024
Introduction to AI is Revolutionizing Municipalities Throughout history, several revolutions have changed how society lives and works. Each has made a memorable mark on society, from the Industrial Revolution in 1771 to the advent of steel and electricity in 1829 and the revolutionary Information and Telecommunications Revolution in 1971. Theodore Roosevelt once said, “A great democracy has to keep moving forward, or it will soon stop being great or democratic.” Just as progress is e
Advertisement
This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Expert insights. Personalized for you.
182 
Let's personalize your content