Tue.Sep 10, 2024

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10+ Digital Marketing Companies in the USA- 2024-25

Customer Think

In today’s fast-paced digital world, businesses must leverage online marketing strategies to stay competitive. Digital marketing companies play a crucial role in helping businesses enhance their online presence, engage with their target audience, and drive sales.

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Which Customer Success Platform Will Future-Proof Your Business?

Gainsight

A few decades ago, the predictions for 2024 included flying cars and robots everywhere. While some of our ideas came true, most did not. In fact, looking back on everything we thought we would have by now only shows us how hard it is to predict what the future will hold. Instead, the best we can do is prepare for as many futures as possible. For SaaS companies, that means identifying what our teams need to succeed and what tech is available to help them.

AI 52
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Why You Need a Subscription Mindset for B2B Content

Customer Think

I recently worked on a monetization strategy content project in relation to SaaS companies. The research involved taking a hard look at how subscriptions and behavior relate to growing product revenue during economic uncertainty. I found myself pondering how pricing — and types of pricing — encourage or incentivize spending with customers.

B2B 109
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170: Leading Gen Z’s

The DiJulius Group

Is it possible to connect and lead GenZ’s the same way you have commanded other generations? In this episode, Chief Revolution Officer John DiJulius talks with Brian Polian. After 25 years of coaching football at the highest levels at such places as Notre Dame, LSU, Stanford, and Texas A&M, Brian stepped back from the coaching. Read Full Article The post 170: Leading Gen Z’s appeared first on The DiJulius Group.

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From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

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Three Tactics to Reduce Coordination Tax in CX with AI

Customer Think

Hybrid work models offer employees greater flexibility and autonomy, but they also run the risk of introducing significant challenges. Coordinating projects across time zones using a variety of communication and project management tools leads to delays and inefficiencies.

AI 105
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How to Deliver Exceptional CX using an integrated Customer Feedback System? A Closer Look at RIPE NCC’s Success Story

Zonka Feedback

Customer experience is no longer just a competitive advantage—it’s the backbone of successful companies. In fact, 86% of buyers are willing to pay more for a great experience, yet only 1 in 3 companies actually deliver on customer expectations. The gap? Disconnected feedback systems that fail to provide real-time, actionable insights.

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Which Customer Success Platform Will Future-Proof Your Business?

Gainsight

A few decades ago, the predictions for 2024 included flying cars and robots everywhere. While some of our ideas came true, most did not. In fact, looking back on everything we thought we would have by now only shows us how hard it is to predict what the future will hold. Instead, the best we can do is prepare for as many futures as possible. For SaaS companies, that means identifying what our teams need to succeed and what tech is available to help them.

AI 52
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Three Headaches of Advertising through Onboarders (And How to Fix Them)

Customer Think

For years paid media marketers have been told the answer to their problems is using more first-party data. But when they do, and the results don’t live up to the hype, they get frustrated — understandably so. Why isn’t the promise of first party data paying off?

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Dive into 51 NPS Follow Up Question Examples

SurveySensum

Are you fully leveraging the potential NPS follow up questions? Many businesses gather Net Promoter Score data, but only a few truly harness the power of this simple and powerful CX metric to gain deeper insights. And to do that the first step is to add follow up questions in your NPS survey! When you ask and include follow up open-ended questions in your NPS survey you allow your customers to explain their experience and express themselves better.

NPS 52
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GoTo Introduces GoTo Connect CX: the Most Complete and Affordable AI-Powered Multichannel Customer Experience Offering for Businesses

Customer Think

Competitive suite of customer communications tools and award-winning phone system in one integrated solution

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Bespoke CRM vs Off the Shelf CRM: Which Is Better?

SugarCRM

For business continuity and customer service, a customer relationship management (CRM) system is essential. These systems help us to better understand our customers, managing key touchpoints and serving them better to drive business growth. But not all CRMs are the same. When choosing CRM software, we have one of two choices: a bespoke CRM (AKA a custom CRM) or an off the shelf CRM (out of the box).

CRM 49
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[Research Round-Up] Recent Studies Reveal the State of Revenue Operations

Customer Think

(This month’s Research Round-Up discusses the major findings of two recent surveys addressing the current state of revenue operations. Revenue operations, a/k/a “RevOps,” is a management system designed to align the activities of a company’s customer-facing revenue teams to accelerate growth.

B2B 64
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[Experience Action Podcast] CX Pulse Check – September 2024

Experience Investigators

This is your September CX Pulse Check. Once a month, we check in with news and current events to find out what’s happening in the world of customer experience and discuss ideas and insights that we can learn from as CX leaders. Ever wondered how a company with a loyal customer base could fumble a major app redesign? Get ready to discover the profound impacts of customer feedback – or the lack thereof – as Jeannie Walters and special co-host Karen Lynch, Head of Content at Greenbook, dissec

CX 59
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How to Minimize Cart Abandonment and Recover Lost Customers

Customer Think

Did you know that a vast majority of customers end up abandoning their carts when purchasing online? It’s a critical concern for businesses that have an online presence and haunts them from time to time.

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Real-Life Lessons from 350 Revenue Executives

Customer Think

Over the last five years, we’ve sat down with more than 350 sales and marketing leaders on our podcast, The B2B Revenue Executive Experience. During this time, the sales landscape has transformed dramatically—from the surge of remote selling to the widespread adoption of AI and the ever-evolving shifts in buyer behavior. The most fascinating takeaway?

B2B 64
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Alorica and LoanPro to Revolutionize the Customer Experience in Servicing for Financial Organizations and Portfolio Buyers

Customer Think

End-to-end platform to launch, manage, and service lending, leasing, and credit accounts with increased operational efficiency

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This is Why You Can’t Walk in the Customer’s Shoes, So Stop Trying.

Customer Think

Listen to the podcast: We often talk about empathy regarding Customer Experience Management. But have we challenged what empathy is, how it relates to emotional intelligence, and how we can make both concepts work even better for us?

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Fan Experience: CX Lessons for Hosting Major Events

Customer Think

With the World Cup coming to New Jersey and the greater New York area in 2026, the time is now to create positive fan experience moments. The 2026 Soccer World Cup final promises historic attendance.

Gaming 52
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Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

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If you’re not going to coach your salespeople, don’t bother training them

Customer Think

This article was first published in the September 2024 issue of Top Sales Magazine … Numerous studies have shown that without reinforcement, most formally-delivered training content is forgotten or abandoned with a few short weeks.

Sales 49