Adrian Swinscoe
MAY 28, 2024
Today’s interview is with Emma Springham, Chief Marketing Officer at TSB, a British retail and commercial bank. I met Emma at Adobe’s Global Summit in Las […] The post Personalisation and the pink elephant in the room – Interview with Emma Springham of TSB first appeared on Adrian Swinscoe.
The DiJulius Group
MAY 28, 2024
Why it is time to Create a Recruitment and Hiring Experience *The following recruitment and hiring excerpt is from our new book, “The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth” So many businesses appear desperate when understaffed, making them less attractive to potential candidates and top talent.
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Help Scout
MAY 28, 2024
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Customer Think
MAY 28, 2024
In today’s globalized and digital-first marketplace, customer expectations have soared to unprecedented heights. Retailers are no longer competing merely on price and product quality but increasingly on the quality and responsiveness of their customer care.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Help Scout
MAY 28, 2024
Unlock the power of AIaaS to transform your business with affordable, scalable AI solutions. Learn how to streamline operations and boost customer service.
Customer Think
MAY 28, 2024
On behalf of all of us at McorpCX, I’m happy to share the findings from our latest collaborative research with the Customer Experience Professionals Association (CXPA).
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
MAY 28, 2024
In this episode of the Sales Leadership Awakening Podcast, Rob Ulsh, VP of Dealer and International Sales for Great Dane, discusses the use of AI in sales leadership. He shares his awakening moment as a leader during the COVID-19 pandemic and how he embraced AI to adapt to the changing landscape.
Experience Investigators
MAY 28, 2024
Are your customer experience goals too vague or reactive? Uncover the secrets to setting clear, actionable, and measurable CX goals in our latest episode of Experience Action. Join me, Jeannie Walters, as we dissect the common pitfalls in CX goal-setting and learn how to transform feedback into insights that directly support your business objectives.
Customer Think
MAY 28, 2024
Last-touch attribution gives credit where the final customer interaction happens, be it through a paid ad, social media post or even a traditional billboard. Last-touch attribution assigns full weight to that single touchpoint, regardless of whether it was a click or simply an impression.
Lightico
MAY 28, 2024
The financial services industry, particularly auto finance and banking, has long relied on human expertise to navigate the complexities of loan approvals. But with the rise of artificial intelligence (AI), a new question emerges: should AI take the wheel entirely, or act as a co-pilot alongside human loan officers? Recently at AFS East, Marcelo Brutti President & Chief Executive Officer of Hyundai Capital America said that the company was doing 40% e-funding using Generative AI to enable fas
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Customer Think
MAY 28, 2024
Did you know that 80% of customers prefer businesses that offer them personalized experiences? Offering a seamless customer experience is the key to winning their hearts and ensuring lasting relationships with them. The competition is severe in the e-commerce industry.
SurveySensum
MAY 28, 2024
Have you ever faced an issue that was hard to explain in words alone? Traditional survey questions can capture basic details, but what if you need to show a screenshot of an error, upload a log file, or share a video of the problem occurring? This is where file upload questions come in. They allow users to provide visual evidence, detailed logs, or step-by-step recordings, offering a richer and more precise understanding of the issue they’re experiencing.
Customer Think
MAY 28, 2024
Listen to the podcast: Quality assurance is always essential in Customer Experience Management. Today’s newsletter explores how AI can realistically help in this area. The concept came to us as part of our None of Use is Clever as All of Us feature.
SugarCRM
MAY 28, 2024
Businesses today are more than aware that closing a deal is far from your customer’s end of interaction with your enterprise. In fact, reputable enterprises focus on cultivating beneficiary relationships with customers on both ends that expand beyond closing the deal. This measure helps companies ensure that all customers have a higher lifetime value and are staying loyal to your company for a while.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Customer Think
MAY 28, 2024
A tidal wave of dissatisfied consumers is threatening to sink companies that have lost touch with their customers. Meanwhile, firms that employ innovative technology to upgrade the customer experience could find themselves propelled to growth by a strong current of new customers.
C3Centricity
MAY 28, 2024
Brand building for SMEs is a complex journey. As an SME owner, CEO, or CMO, you may often be overwhelmed by the challenges of establishing and maintaining a strong brand presence. In this article, we’ll explore ten common frustrations of brand building for SME leaders and provide solutions and real-world examples of overcoming them. 1. Inconsistent Brand Messaging Consistency is key to building a strong brand for every company, but achieving it can be a significant hurdle.
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