Callminer
SEPTEMBER 24, 2024
Learn more about how call centers have become omnichannel contact centers where customer needs are met through multiple channels, and AI-powered tools gather data and deliver real-time insights.
The Belding Group
SEPTEMBER 24, 2024
The dynamics of dealing with a group of people is quite different than dealing with an individual. Here are a few do's and don'ts to keep in mind Shaun Belding | www.shaunbelding.
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Customer Think
SEPTEMBER 24, 2024
In recent years, the synergy between cloud computing and customer relationship management (CRM) has significantly reshaped how businesses engage clients and deliver services. As organizations transition more of their operations to the cloud, understanding the emerging trends is crucial for maintaining a competitive edge.
Experience Investigators
SEPTEMBER 24, 2024
What if your customer data could be the key to transforming your business? Join Jeannie Walters as we explore ways to turn overwhelming data into actionable insights. This episode starts with examining your approach to customer data, setting clear objectives like improving customer retention to make your data analysis meaningful and targeted. We tackle the challenge of data silos by exploring Customer Data Platforms (CDPs) such as Telium and Adobe Experience Platform to centralize your data.
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
Customer Think
SEPTEMBER 24, 2024
If the technology industry just happened to rain thousand-dollar bills, there’d probably be enough to fill a few Olympic-sized swimming pools. Is it possible for any organization, including marketing services firms, to jump in and make a splash as a technology partner without losing some of those dollars?
SurveySensum
SEPTEMBER 24, 2024
While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Curious about it? Let’s see. Why Should You Look For Numr Alternatives? Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SugarCRM
SEPTEMBER 24, 2024
Today, businesses are increasingly moving toward automation, digitization, and enhanced connectivity. The cornerstone of carrying business today, especially in manufacturing, is the ability to foster collaboration across teams, departments, and even across the supply chain. As such, collaborative manufacturing became a central theme in modern manufacturing, powered by CRM tools.
Customer Think
SEPTEMBER 24, 2024
Identify the Gap The key is to identify the gap between what existing solutions offer and what customers actually need.
Customer Think
SEPTEMBER 24, 2024
Our company has been designing training for customer service for over 30 years, and I’m fairly certain that every single one of our clients during that time, when asked about the goal for their training program, said something like, “I’d like to see greater consistency in the customer service we’re providing.
Customer Think
SEPTEMBER 24, 2024
I originally wrote today’s post for MarTech. It appeared on their site on May 16, 2024. It’s important that everyone is clear on the definition of customer experience because there are so many incorrect uses of the term and misconceptions about the concept itself.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Customer Think
SEPTEMBER 24, 2024
For years, marketers have been haunted by the slow death of the cookie. However, in July, Google did a complete U-turn and decided to keep those cookies after all, despite earlier promises to get rid of them.
Customer Think
SEPTEMBER 24, 2024
The recent CrowdStrike outage is a stark reminder of how quickly scammers can capitalize on any disruption, turning confusion into opportunity. When a major service goes down, it’s not just an inconvenience; it becomes a breeding ground for malicious activity.
Customer Think
SEPTEMBER 24, 2024
There is no doubt that incidents of organized retail crime (ORC) can be emotional for retail associates. Whether it’s confronting a physical act of theft in stores or being duped online by a fraudster, retail crime can take its toll on team members.
Customer Think
SEPTEMBER 24, 2024
In today’s rapidly evolving tech landscape, the future of business applications is being redefined. Forrester’s latest report, The Four Agreements of Modern Business Apps, highlights how these applications must embrace four core tenets: AI-infused, composable, cloud-native, and ecosystem-driven.
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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.
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