eglobalis

OCTOBER 9, 2024

When customers provide feedback, especially in the B2B space, the temptation is often to take their requests at face value and immediately begin development. After all, customer-centric businesses thrive on understanding and addressing their customers’ needs. However, not all feature requests are feasible, beneficial, or aligned with your company’s long-term strategy.

Customer Feedback 443

Customer Feedback Compliance Innovation B2B 443

Bill Quiseng

OCTOBER 9, 2024

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed”. So, I encourage you to remind yourself and your colleagues every day about each one of The Rule of Three QUI TAKEAWAYS to Customer Service and Customer Experience. Because nobody can remember Number Four. I am here to tell you that if you’re not in the Top Three, you don’t even exist in the minds of your potential customers.

Customer Service 173

Customer Service Customer Experience Social Media Customer Loyalty 173

Hodusoft

OCTOBER 9, 2024

How Multi-Factor Authentication Protects Customer Data in Call Center Software? “Think of multi-factor authentication as an extra lock on your front door–it provides an additional layer of protection for your online accounts beyond just a password.” This anonymous quote sums up what multi-factor authentication is in extremely simple words.

Contact Center 52

Contact Center Legal Technology Technology 52

SurveySensum

OCTOBER 9, 2024

Running a large enterprise is tough enough, with multiple products, a worldwide presence, and diverse customers. And when customer feedback influx from multiple channels, it becomes a true nightmare. This is where Enterprise Feedback Management comes in, enabling businesses to streamline feedback collection, management, and analysis from multiple channels across different touchpoints in the customer journey.

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Execs In The Know

OCTOBER 9, 2024

PHOENIX, ARIZONA, US, October 8, 2024 — Global customer experience (CX) industry leader Execs In The Know just released the 2024 CX Leaders Trends & Insights: Consumer Edition , an annual report dedicated to the experiences and opinions of consumers. New results suggest consumers continue to migrate toward Text-Based solutions and away from Voice-Based solutions when interacting with customer care organizations, with 39% of consumers indicating Text-Based solutions as their most frequently u

CX 40

CX Innovation AI Customer Experience 40