Adrian Swinscoe
FEBRUARY 14, 2024
How to gain and keep a customer’s trust has become an ever-present challenge in recent years, with customers becoming increasingly concerned about data, privacy and security […] The post The imperative of customer trust in 2024 first appeared on Adrian Swinscoe.
Doing CX Right
FEBRUARY 14, 2024
Explore AI's transformative power to elevate retail customer customer service. Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured guest, Alex Genov from Zappos. The post Lessons from Zappos: Elevating AI Integration for Next-Level Retail Customer Service appeared first on Doing CX Right.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Bill Quiseng
FEBRUARY 14, 2024
From me to you, from one customer service advocate to another, Happy Valentine’s Day. For having read my blog, I very much appreciate you. On this special day, I wish each of you the very best, but I already know you’re one of the very best. So, I wish you GREAT happiness, kindness, enthusiasm, and success. Today, let’s appreciate each other and show our love for all business professionals.
Lumoa
FEBRUARY 14, 2024
The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
The DiJulius Group
FEBRUARY 14, 2024
Welcome to a new chapter in The Customer Service Revolution, where we explore the seismic shift in how businesses approach client satisfaction and its profound ripple effect on company culture and employee morale. In this conversation, join John and Franco Greco of NewDay USA as we unravel the ethos of exceptional customer service and how. Read Full Article The post 143: How to Get Millennials & Gen Zs to Deliver World-Class Customer Experience appeared first on The DiJulius Group.
Zendesk
FEBRUARY 14, 2024
Excited about AI, but not sure where to get started? You’re not alone. According to our 2024 CX Trends report , 65 percent of CX leaders see AI as a strategic necessity and reality—one that has rendered previous operations outdated and obsolete. But recognizing this need for change and knowing how exactly to enact it is a different story entirely. Concerns about changing team roles, potential negative impacts to the customer experience, and a perceived lack of transparency around the rollout of
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
FEBRUARY 14, 2024
Sharing feedback surveys to collect customer feedback is crucial for any business to know how customers perceive their experiences with its products, services, and the overall business. One of the most common and oldest methods (after traditional paper forms) of sharing feedback surveys with your customers is Link Surveys.
Service Quality Institute
FEBRUARY 14, 2024
Amazon and Northeast Delta Dental were both featured in my book, Relentless. ( See all my books ). When I was quoted in the Time Magazine cover story on Customer Service in 1981 I said the only thing that motivates CEOs is hard numbers. Time Magazine called me a Customer Service Guru. Amazon I believe is the most customer-driven firm in the world. They are Relentless.
Zonka Feedback
FEBRUARY 14, 2024
In the world of business, understanding your customers is key to success. One of the most effective tools for gaining insights into customer satisfaction is the Customer Satisfaction survey. These surveys are designed to measure how satisfied customers are with your products, services, or interactions.
Helpt
FEBRUARY 14, 2024
Significance of Data-Driven Decision Making Do you trust your gut? Are you the kind of person who operates by “feel”, and then complains when the results don’t match the forecast? We at Helpt feel your frustration and we have a solution for you: data-driven decision making (DDDM). Thos methodology illustrates a move away from intuition-based decisions towards those that rely on hard, analytic data.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
SurveySensum
FEBRUARY 14, 2024
As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Why? Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In fact, companies with engaged employees outperform those without by 202%.
Help Scout
FEBRUARY 14, 2024
Beginnings are often fraught: a first day at a new job, a first day at school, even the first time trying to use a new tool. You don’t know where to find anything, the right way to do things, or who you are supposed to talk to.
Futurelab
FEBRUARY 14, 2024
#NoBullshitCX #20yearsFuturelab “Just be honest.” It’s Valentine’s day, so don’t throw tomatoes at me for this cheeky title, I am only joking. But am I though? It’s not the first time I use romantic analogies when getting CX concepts across. I called out “one-night brands” for not fulfilling their promises to the customers. I explained NPS by means of an old joke “I heard in the pub that you were a great lover”.
Futurelab
FEBRUARY 14, 2024
#NoBullshitCX #20yearsFuturelab “Just be honest.” It’s Valentine’s day, so don’t throw tomatoes at me for this cheeky title, I am only joking. But am I though? It’s not the first time I use romantic analogies when getting CX concepts across. I called out “one-night brands” for not fulfilling their promises to the customers. I explained NPS by means of an old joke “I heard in the pub that you were a great lover”.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Expert insights. Personalized for you.
147 
Let's personalize your content