DMG Consulting

JANUARY 1, 2024

MEDIA ALERT DMG Consulting Releases 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report Transformation of WEM suites to next-gen platforms offers ease of integration and interoperability Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services What: Releases 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report When: Today, 12 December 2023 Where: Available a

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. It offers several benefits like lower fees and higher rates of return due to reduced operational costs associated with physical infrastructure.

Contact Center 52

Contact Center Finance Social Media Artificial Intelligence 52

VOZIQ

JANUARY 1, 2024

Fighting churn isn’t about predicting it alone. It also involves understanding the hidden factors that lead to churn and how to drive customer loyalty. Although traditional churn prediction models may be accurate, they often leave businesses in the dark about the reasoning behind their predictions. That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: IP PBX Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. It offers several benefits like lower fees and higher rates of return due to reduced operational costs associated with physical infrastructure.

Finance 52

Finance Compliance Artificial Intelligence ML 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

SurveySensum

JANUARY 1, 2024

You know engaged employees are 67% more likely to be advocates for their company. Well, these stats show a direct connection between team engagement, understanding your customers, and the success of your business. It’s like uncovering the hidden code to success! This connection between engaged employees and customer satisfaction leads us to something transformative: the Voice of the Customer (VoC).

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52