The DiJulius Group
AUGUST 7, 2024
Could your company’s high turnover rates directly result from poor leadership? On this episode of The Customer Service Revolution, explore the startling reality that 82% of managers are considered “accidental managers”—individuals with job function expertise but lacking crucial leadership skills. We unpack the extraordinary impact on organizations, leading to workforce dissatisfaction and ineffective leadership, and.
SixteenVentures
AUGUST 7, 2024
It’s Time to Get Out of Our Customers’ Way Ever tried to give someone your money, only to find yourself jumping through hoops to make it happen? Frustrating, isn’t it? Now flip the script: What if your customers are experiencing that same frustration with your company? What if, despite their willingness—even eagerness—to invest more in […] The post Revenue Roadblocks: How We’re Sabotaging Our Own Growth appeared first on Customer-centric Growth by Lincoln Murphy.
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Execs In The Know
AUGUST 7, 2024
Are you ready to transform your customer experience (CX) strategy by putting sustainability at its core? The stakes have never been higher, and the opportunity has never been greater. As leaders in CX, we must ask ourselves: Is our brand truly aligning with the growing demand for eco-consciousness, or is it merely paying lip service to the trend? Sustainability isn’t just a buzzword; it’s becoming a business imperative.
Service Quality Institute
AUGUST 7, 2024
I find that most CEOs and top management believe their organization delivers awesome customer service. If you ask all 330 million people in the US to identify 5 customer service leaders most would not be able to come with 5. I started developing in 1979, Feelings the world’s first customer service program. It was released in January 1980. It was all based on a very simple concept.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Zonka Feedback
AUGUST 7, 2024
In the fast-paced world of product development, making data-driven decisions is more crucial than ever. Imagine launching a new feature only to find out it doesn’t resonate with your users. How do you avoid such pitfalls?
SurveySensum
AUGUST 7, 2024
Did you know that companies that involve customer feedback in product development are 30% more likely to launch a successful product? This shows that customers care about contributing to the product and with the help of an effective product feedback survey, you can gain actionable insights into your customers’ expectations , uncovering what they love, what they don’t, and where there’s room for improvement and many more insights.
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