Execs In The Know

MARCH 21, 2025

Every brand likes to believe its delivering an exceptional customer experience. But the reality? A staggering 42 percent of customer experience (CX) leaders cite outdated systems as their biggest operational hurdle, and 54 percent admit that at least a fifth of their customer interactions are still too complex for artificial intelligence (AI) to handle alone.

CX 52

CX Artificial Intelligence AI Omnichannel 52

Futurelab

MARCH 21, 2025

#NoBullshitCX Its time for a real economic argument. Anyone who knows me knows that industries paying less attention to women than to men is my pet peeve. This topic has caused me both approval and loss of business, but I wont budge. International Womens Day is this Saturday, what better time to speak of these issues? The automotive industry is a prime example.

CX 130

CX Sales Customer Experience 130

Execs In The Know

MARCH 21, 2025

Every brand likes to believe its delivering an exceptional customer experience. But the reality? A staggering 42 percent of customer experience (CX) leaders cite outdated systems as their biggest operational hurdle, and 54 percent admit that at least a fifth of their customer interactions are still too complex for artificial intelligence (AI) to handle alone.

CX 59

CX Artificial Intelligence AI Omnichannel 59

C3Centricity

MARCH 21, 2025

Have you ever watched in dismay as a seemingly unstoppable colleague bounces back from a catastrophic professional failure only to become stronger than before? Or perhaps you’ve wondered why some careers seem to weather storms that sink others? The difference often comes down to one essential quality: resilience. In my upcoming masterclass, I reveal how this powerful trait forms the bedrock of career advancement.

Education 62

Education 62

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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SurveySensum

MARCH 21, 2025

Already using HubSpot but also want to launch the NPS program? Now you are stuck between constantly switching between HubSpot and your NPS platform. If this sounds similar then you need an NPS tool that integrates with HubSpot and can make your life a little easier! Now which NPS tools integrate best with HubSpot? Lets explore the top 9 NPS tools that integrate with HubSpot in 2025.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SugarCRM

MARCH 21, 2025

What we'll Cover: How SugarCRM Helps Sales Reps Succeed Every Day Sales teams need a CRM that works for themnot against them. SugarCRM is built to simplify sales processes, automate tasks, and keep everything organized. This means sales reps can focus on closing deals instead of dealing with clunky software. In this article, well break down five key features that make SugarCRM easy to use for sales teams. 1.

Sales 26

Sales Outlook Actionable Insights CRM 26