The DiJulius Group

OCTOBER 3, 2024

Amazon orders workers to go back to the office every day / The US Job Market No Longer Sizzling /The Silent Layoff / Virtual Experience Revolution Workshops / Internal Communications Best Practice Our Virtual Experience Revolution Workshops Great brands all have a signature experience. A signature experience is a distinct experience your customers and employees.

Customer Experience 98

Customer Experience 98

Bill Quiseng

OCTOBER 3, 2024

In their book, The Experience Economy, Joseph Pine and James Gilmore define that “Work is theater and every business a stage.” If you were an actor delivering a great live theatrical performance, the audience becomes wrapped up in the experience and as they walk out of the theater, they are telling their friends that it was the best thing that they’ve enjoyed in a long time.

Start-ups 88

Start-ups Customer Loyalty Customer Expectations CX 88

Beyond Philosophy

OCTOBER 3, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of our podcast listeners has a pickle. Claire Dunwood wrote to us to say she felt that her customers’ expectations consistently rise, and managing them is challenging in that she now has fewer resources to devote to them.

Customer Expectations 88

Customer Expectations E-commerce Social Media Artificial Intelligence 88

Help Scout

OCTOBER 3, 2024

Help Scout to expand its reach through TD SYNNEX's extensive global reseller network, making it easier for more businesses to discover and adopt Help Scout's powerful customer communication platform.

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

CX Network

OCTOBER 3, 2024

From ditching cookies to moving to the cloud, Twilio’s Sam Richardson explains three ways organizations can weather economic challenges

CX 59

CX 59

Gainsight

OCTOBER 3, 2024

In today’s business environment, everything is fast-paced, customers are always on, and teams are strapped for resources. Plus, even if organizations had the resources to spend on headcount, throwing more people at their customer success problems simply doesn’t scale well. As businesses expand and customer bases grow, relying solely on traditional, high-touch customer success models becomes increasingly unsustainable.

Education 52

Education Customer Satisfaction 52

Gainsight

OCTOBER 3, 2024

In today’s business environment, everything is fast-paced, customers are always on, and teams are strapped for resources. Plus, even if organizations had the resources to spend on headcount, throwing more people at their customer success problems simply doesn’t scale well. As businesses expand and customer bases grow, relying solely on traditional, high-touch customer success models becomes increasingly unsustainable.

Education 52

Education Customer Satisfaction 52

SurveySensum

OCTOBER 3, 2024

Are you struggling to make your website perform better and attract more visitors? Well, you’re not alone. Many businesses look out for website optimization tools to optimize their website. These tools help you enhance various aspects of your website, such as SEO, user experience, page load speed, conversion rates, and more. But how do you know which tool is best for your business?

Engineering 52

Engineering Text Analytics Start-ups Touchpoint 52

Provide Support

OCTOBER 3, 2024

Training live chat agents to be efficient during chats is not an easy task. However, with powerful live chat service you can train the team of customer service super stars.

Customer Service 52

Customer Service 52

SugarCRM

OCTOBER 3, 2024

CRM solutions are essential for businesses today. They help companies streamline customer interactions, manage data, and boost customer satisfaction and ROI. However, there are many differences between the CRMs available in the market. If you’ve been researching CRM systems, you’ve probably come across two main types: analytical vs. operational CRMs.

CRM 26

CRM Predictive Analytics Sales Social Media 26

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

B2C