Bill Quiseng

OCTOBER 3, 2024

In their book, The Experience Economy, Joseph Pine and James Gilmore define that “Work is theater and every business a stage.” If you were an actor delivering a great live theatrical performance, the audience becomes wrapped up in the experience and as they walk out of the theater, they are telling their friends that it was the best thing that they’ve enjoyed in a long time.

Start-ups 88

Start-ups Customer Loyalty Customer Expectations CX 88

The DiJulius Group

OCTOBER 3, 2024

Amazon orders workers to go back to the office every day / The US Job Market No Longer Sizzling /The Silent Layoff / Virtual Experience Revolution Workshops / Internal Communications Best Practice Our Virtual Experience Revolution Workshops Great brands all have a signature experience. A signature experience is a distinct experience your customers and employees.

Customer Experience 90

Customer Experience 90

BeyondPhilosophy

OCTOBER 3, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of our podcast listeners has a pickle. Claire Dunwood wrote to us to say she felt that her customers’ expectations consistently rise, and managing them is challenging in that she now has fewer resources to devote to them.

Customer Expectations 59

Customer Expectations E-commerce Social Media Artificial Intelligence 59

Help Scout

OCTOBER 3, 2024

Help Scout to expand its reach through TD SYNNEX's extensive global reseller network, making it easier for more businesses to discover and adopt Help Scout's powerful customer communication platform.

59

59

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Intercom

OCTOBER 3, 2024

Robert Richman , author of The Culture Blueprint , chats with Bobby Stapleton , Intercom’s Senior Director of Human Support, about the importance of aligning company culture with customer service. They discuss how a strong culture can help navigate change and maintain high levels of customer satisfaction as well as exploring the role of AI in customer service.

Customer Satisfaction 52

Customer Satisfaction AI Customer Service 52

SurveySensum

OCTOBER 3, 2024

Are you struggling to make your website perform better and attract more visitors? Well, you’re not alone. Many businesses look out for website optimization tools to optimize their website. These tools help you enhance various aspects of your website, such as SEO, user experience, page load speed, conversion rates, and more. But how do you know which tool is best for your business?

Engineering 52

Engineering Text Analytics Start-ups Net Promoter Score 52

CX Network

OCTOBER 3, 2024

From ditching cookies to moving to the cloud, Twilio’s Sam Richardson explains three ways organizations can weather economic challenges

CX 59

CX 59

SugarCRM

OCTOBER 3, 2024

CRM solutions are essential for businesses today. They help companies streamline customer interactions, manage data, and boost customer satisfaction and ROI. However, there are many differences between the CRMs available in the market. If you’ve been researching CRM systems, you’ve probably come across two main types: analytical vs. operational CRMs.

CRM 26

CRM Predictive Analytics Sales Customer Retention 26