Adrian Swinscoe
JANUARY 13, 2025
Were seeing a surge of activity experimentation, piloting and implementation in the customer service space regarding newartificial intelligence (AI)-enabled tools, particularly those aimed at [] The post Are humans the missing link in your AI strategy? first appeared on Adrian Swinscoe.
eglobalis
JANUARY 13, 2025
Introduction Salesforces new product, AgentForce, is redefining the agent experience with advanced AI capabilities. Designed for seamless integration with CRM systems, it offers real-time insights, proactive recommendations, and automation to streamline workflows. Competing tools like Microsoft Dynamics 365 AI and Zendesk AI Suite provide similar functionalities, but AgentForce stands out for its ease of use and integration depth.
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PeopleMetrics
JANUARY 13, 2025
Back in 2018, I wrote Listen or Die to help businesses understand one fundamental truth: if you dont listen to your customers, you wont survive. There are so many examples of this - Bed Bath & Beyond, Sears, Blockbuster, Kodak, Radio Shack. And the list goes on. Lesson #1 in Listen or Die laid the foundation: customer centricity isnt a buzzword or a marketing sloganits a commitment to action.
CX Network
JANUARY 13, 2025
Email overload and generic responses are putting customers off.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Execs In The Know
JANUARY 13, 2025
PHOENIX, ARIZONA, US, January 13, 2025 Execs In The Know is thrilled to announce The KIA Champions Program , an initiative spotlighting outstanding customer experience (CX) leaders within the Know It All (KIA) online community. This bi-annual program honors those driving innovation, fostering collaboration, and advancing thought leadership in the evolving CX landscape.
CX Network
JANUARY 13, 2025
Discover the four biggest roadblocks to true transformation and how to overcome them
ECXO
JANUARY 13, 2025
The Holiday Customer Experience: A “Home Alone” Analysis I know, I knowI’m a little late to the Christmas party, but I couldn’t resist! I love customer experience, and I love Christmas, so Im taking this opportunity to mix the two, even if we’re already well into the new year. Besides, who says holiday cheer has to end with December?
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