Customer Think
JUNE 30, 2023
The world has been spellbound by the near-magical capabilities of generative AI, marveling at its ability to reproduce human-like interactions. This revolutionary technology has not only stirred unprecedented excitement in the business sphere but has also transitioned almost instantaneously from the depths of specialized tech to a broad consumer and enterprise fascination.
Provide Support
JUNE 30, 2023
Statistics show that successful customer service strategy is one of most important things businesses should pay attention to.
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Customer Think
JUNE 30, 2023
Today’s modern consumer has more choices than ever before. In 2007, market research firm Yankelovich estimated that the average person sees up to 5,000 ads each day. Thanks to universal adoption of the internet and smartphones, that number has exploded with the average person seeing around 10,000 ads per day.
Zonka Feedback
JUNE 30, 2023
Want to capture actionable data from your SaaS product users? Check out the top SaaS Customer Feedback Questions to drive product growth and business success. The Software as a Service (SaaS) industry is experiencing unprecedented growth, with market projections expected to reach a staggering $374.48 billion by 2026. In this rapidly expanding landscape, businesses of all sizes are striving to capitalize on the immense opportunities presented by this buzzing market.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Customer Think
JUNE 30, 2023
In the face of rapid technological advancements, the digital revolution has become imperative for companies to remain competitive and thrive. However, a significant challenge lies in the reluctance of senior leaders, including CEOs, to embrace emerging technologies identified in a recent study by EY.
Zonka Feedback
JUNE 30, 2023
Looking to assess the performance of your Helpdesk team? Gather valuable feedback from customers following their interactions with Customer Support using these Helpdesk Survey Questions & Best Practices. In today's highly competitive business landscape, providing exceptional customer service has become indispensable for success. According to a study conducted by Microsoft, a staggering 97% of customers consider customer service to be a critical factor in determining their loyalty to a brand.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Knowmax
JUNE 30, 2023
Here are the key knowledge management KPIs that you need to track in order to improve the effectiveness of your KM platform.
Customer Think
JUNE 30, 2023
June 27, 2023 Add to rss feed Lately, there has been a.
Uplifting Service
JUNE 30, 2023
[link] In the 1990s, the government of Singapore had a big problem. And I was hired to help solve it. Here’s what I learned – and why it matters for you. When I first arrived in Singapore, the county was a crossroads. Their manufacturing was moving to China and their back office was leaving for India – and the Singapore needed new way to distinguish their country in a global economy.
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