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Our robust and secure integrations allow you to seamlessly automate your voice of the customer (VoC) program using emails. Sending survey emails to your customers is easy and consists of 2 steps: Connect to your outbound email server Set up distribution lists and email profiles Step 1: Connect to your outbound email server 1. Navigate to ‘Manage integrations’ and click on ‘Email’: 2.
Imagine asking race or ethnicity survey questions that made your respondents misunderstood, misinterpreted, or uncomfortable! Or worse, poorly designed questions fueling biases and stereotypes towards your business. But you need this information, right? So, how do you ask about ethnicity in a respectful and inclusive manner to gather valuable customer data while ensuring customers feel safe and understood?
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