Execs In The Know

OCTOBER 28, 2024

How is your brand redefining loyalty in the age of the customer? The pursuit of customer loyalty has become a holy grail for businesses across industries. We pour resources into satisfaction surveys, loyalty programs, and elaborate customer journey maps designed to exceed expectations, hoping to secure that coveted repeat customer. Why Loyalty Matters: The ROI of Loyalty Investing in emotional connection and building genuine loyalty pays dividends.

Age of the Customer 105

Age of the Customer Customer Journey Map Customer Loyalty Customer Expectations 105

The DiJulius Group

OCTOBER 28, 2024

This Marketing and Sales Consulting Company Created A CX Certification Program for their Customers Technology Marketing Toolkit (TMT) works with IT service companies that are managed service providers (MSPs). Over the last 20 years, TMT has experienced enormous growth. Nothing can ruin a company’s customer experience faster than rapid growth. CEO & Founder of TMT, Read Full Article The post How to Make Your Customers Be Great at Customer Service appeared first on The DiJulius Group.

Customer Service 85

Customer Service Sales CX Technology 85

Zonka Feedback

OCTOBER 28, 2024

Stuck with flat feedback? The Likert Scale goes beyond surface-level responses, capturing a wide spectrum of customer sentiment across every category. With its ability to reveal nuanced, actionable insights, the Likert Scale, through the use of a Likert scale survey question, uncovers what truly drives satisfaction or frustration—making it an essential tool for CX leaders aiming to elevate their customer experience strategy.

Actionable Insights 59

Actionable Insights CX Customer Experience 59

Execs In The Know

OCTOBER 28, 2024

John Caldwell , Target’s Senior Director of Team Member Service Centers, invites us to see how Target’s customer experience (CX) strategy and success isn’t just about what’s on the shelves—it’s about how they support the people who make the magic happen. From the unmistakable red carts to the neatly curated aisles, Target has mastered the art of creating a welcoming and effortless retail space.

Innovation 52

Innovation CX Artificial Intelligence Customer Experience 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

SurveySensum

OCTOBER 28, 2024

NPS is a legend in the world of CX KPIs. Some say it can reveal everything from customer loyalty to future revenue growth. Well, I believe it to be true… Companies with a high NPS grow twice as fast as their competitors, and in a world where customer loyalty directly influences your revenue, that’s no small feat. In fact, according to research from the London School of Economics, a 7% increase in NPS is predicted to result in a 1% increase in revenue.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52