Adrian Swinscoe
MARCH 21, 2024
This is a guest post by Rhys Williams, a freelance content marketing writer specialising in B2B SaaS, martech and personalisation. While there are plenty of positive […] The post Customer Advocacy – An Untapped Asset first appeared on Adrian Swinscoe.
The DiJulius Group
MARCH 21, 2024
CNBC reports in an article, How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages, there is a strong likelihood that artificial intelligence is scrutinizing your communications on platforms like Slack, Microsoft Teams, Zoom, and similar apps. Major corporations like Walmart, Delta Air Lines, T-Mobile, Chevron, Starbucks, Nestle, and AstraZeneca, have enlisted.
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Fonolo
MARCH 21, 2024
Contact center managers know that virtual queuing technology is essential to keeping operations running smoothly. It underpins some of the most useful tools agents have to handle large and changing call volumes. Without it, mayhem would quickly ensue when calls come rushing into your contact center without any way to prioritize them or create order.
The Customer Service Blog
MARCH 21, 2024
Everyone loves John Lewis. Or do they? Its loyal customers certainly seem to love the business, and we are often told that its staff members (or ‘partners’ to be technically correct) also love working at John Lewis. But in recent years all has not been well with John Lewis and there have been various financial problems and job cuts. The John Lewis Partnership has been under financial pressure for several years, and in March 2023 they announced the second ever full-year loss, totalling £234 milli
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Zonka Feedback
MARCH 21, 2024
Companies worldwide are harnessing automation technology to streamline operations, minimize human errors, and save valuable time in delivering exceptional service. From AI-powered chatbots handling customer inquiries round-the-clock to automated email campaigns tailored to individual preferences, the possibilities are endless.
SurveySensum
MARCH 21, 2024
An automotive company is looking to sell its SUVs to an audience that predominantly buys Sedan cars. As a result of this, they are unable to meet their sales targets. Well, this is bound to happen! If your customers are looking for Sedan cars and you are selling them SUVs then of course they won’t buy from you! They need to sell to an audience that fits their buyer profile!
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
NGDATA
MARCH 21, 2024
Instagram has launched "Ads with Promo Codes" globally for brands. The feature drives sales and tracks them directly. Source The post Instagram Launches Ads With Promo Codes To Entice Purchase Activity appeared first on NGDATA.
Intercom
MARCH 21, 2024
Feeding the AI beast with the accurate, up-to-date knowledge your customers need is key to success in this new era of AI-driven customer service. When your support team is constantly firefighting and tackling support queues, carving out time to do other things like create help content can feel costly. But, your knowledge content is – and always was – a key source of information to help your customers self-serve.
NGDATA
MARCH 21, 2024
New technologies are changing marketing practices. It's important to have skills like working with Gen AI, data sourcing, and analysis to connect banks with customers. Source The post Your Marketing Team Needs New Skills to Succeed Today appeared first on NGDATA.
Hodusoft
MARCH 21, 2024
Don't Let Challenges Sink Your BPO! Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4% from 2021 to 2028.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
NGDATA
MARCH 21, 2024
New technologies are changing marketing practices. It's important to have skills like working with Gen AI, data sourcing, and analysis to connect banks with customers. Source The post How Credit Unions Can Better Manage Liquidity and Increase Deposits appeared first on NGDATA.
Logicalware
MARCH 21, 2024
Are you ready to take your contact centre operations to new heights? Join Elevate ’24 – the leading contact centre conference that will empower you to transform your operations in the age of AI. In a world where AI is not just a buzzword but a business advantage, the contact centre industry is undergoing a radical transformation. As we navigate this era, the need to stay ahead of the curve has never been more critical.
NGDATA
MARCH 21, 2024
Top brand leaders like Huateng Ma, Mukesh Ambani, Jensen Huang, Tim Cook, Natarajan Chandrasekaran, and Anish Shah have transformed their companies and diversified their revenue streams. Source The post The top 10 most powerful brand leaders appeared first on NGDATA.
CX Network
MARCH 21, 2024
From AWS to Willy Wonka, AI-powered experiences can deliver very different results.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
NGDATA
MARCH 21, 2024
Despite their value, many banks are hesitant to adopt the send side of FedNow transactions. They need reassurance that the benefits outweigh the risks. Source The post Banks are still warming up to instant payments appeared first on NGDATA.
Beyond Philosophy
MARCH 21, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Sometimes, things go wrong despite your best efforts. This situation happens everywhere. Even the most well-managed companies will have things go wrong. So, it’s not a matter of if but when regarding a customer crisis.
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